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Technology Solutions Consultant

3 months ago

Johannesburg, Gauteng, South Africa Pink Elephant Full time
JOB TITLE - TECHNOLOGY SOLUTIONS CONSULTANT

As a Technology Solutions Consultant, you will lead projects for customer product needs together with the day-to
- day technical escalations in order to maintain the success of our customers.

You have the ability to absorb complex technical concepts and to communicate them to both technical and non
- technical audience alike, and the ability to interact with the Automation and Management teams. You're also someone who can identify opportunities for increased efficiencies, capable of working with cross-functional teams to continuously improve our products and operations.

Responsibilities:

  • Work with clients and internal stakeholders to realize business goals and execute solution delivery in accordance with customer requirements.
  • Identify and solve client problems proactively and creatively through effective project management and consultation on technical setup.
  • Solution development and deployment in accordance with departmental System Development Life Cycle /
Release and Deployment Management.

Further Requirements

  • Selfmotivation and excellent time management.
  • An inquisitive nature and desire to understand how to solve problems.
  • Work well in and across teams as well as independently.
  • The ability to convey complex technical concepts in simple, nontechnical language.
  • Can work independently but can adapt easily to work in a team.
Qualifications / Skills
Years Software Development in either of these technologies - Cherwell Development, HP Service

Manager, Service Now, Remedy, HEAT and CA Unicenter.

  • You take a proactive and creative approach to attend to clients' needs even when they are sometimes not aware of these needs.
  • You speak fluently to clients and colleagues alike and have a great command of the English language, both verbal and written.
  • You are a highly motivated selfstarter, who is hungry to win, always looking to push your own limits.
  • ITIL Experience/ Knowledge
  • Forward thinker and problem solver
  • DBA background advantage
  • IT Network background advantage

Job Types:
Full-time, Permanent

Experience:

Software Development: 3 years (required)