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Technology Solutions Consultant

1 month ago

Johannesburg, South Africa Pink Elephant Full time

JOB TITLE - TECHNOLOGY SOLUTIONS CONSULTANT

As a Technology Solutions Consultant, you will lead projects for customer product needs together with the day-to
- day technical escalations in order to maintain the success of our customers.

You have the ability to absorb complex technical concepts and to communicate them to both technical and non
- technical audience alike, and the ability to interact with the Automation and Management teams. You're also someone who can identify opportunities for increased efficiencies, capable of working with cross-functional teams to continuously improve our products and operations.

**Responsibilities**:

- Work with clients and internal stakeholders to realize business goals and execute solution delivery in accordance with customer requirements.
- Identify and solve client problems proactively and creatively through effective project management and consultation on technical setup.
- Solution development and deployment in accordance with departmental System Development Life Cycle /

Release and Deployment Management.

Further Requirements
- Self-motivation and excellent time management.
- An inquisitive nature and desire to understand how to solve problems.
- Work well in and across teams as well as independently.
- The ability to convey complex technical concepts in simple, non-technical language.
- Can work independently but can adapt easily to work in a team.

Qualifications / Skills
- 3 - 5 Years Software Development in either of these technologies - Cherwell Development, HP Service

Manager, Service Now, Remedy, HEAT and CA Unicenter.
- You take a proactive and creative approach to attend to clients’ needs even when they are sometimes not aware of these needs.
- You speak fluently to clients and colleagues alike and have a great command of the English language, both verbal and written.
- You are a highly motivated self-starter, who is hungry to win, always looking to push your own limits.
- ITIL Experience/ Knowledge
- Forward thinker and problem solver
- DBA background - advantage
- IT Network background - advantage

**Job Types**: Full-time, Permanent

**Experience**:

- Software Development: 3 years (required)

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