Technical Manager

8 months ago

Sandton, South Africa Broll Property Group Full time

**POSITION PURPOSE**

The purpose of the Technical Manager are to ensure that technical services are managed and executed according to each account.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**

**TECHNICAL SERVICES**

The Technical Manager (TM) needs to ensure that the services are managed and provided in accordance with the SLA signed between Broll and the client.
- Management of client request/incident
- All requests/incidents are logged via the Broll CMMS system - Concept Evolution.
- The Contractor is to be managed on a daily basis in Concept Evolution by the TM, to ensure that work are attended to and completed on time.
- All comments/events are to be added on the system on a daily basis with regards to work in progress, and the client must be informed that attention is given to the request/incident.
- The TM has to ensure that all detail of the request/incident is recorded on Concept Evolution events/comments, so that no information gets lost.
- SLA time lines
- SLA time lines are measured in accordance with the agreed priority assigned to the problem description associated to the call received.
- The TM has to ensure that the calls are managed within these agreed SLA time lines. If the SLA time line cannot be achieved, then Concept Evolution must be updated with comments via an Event entry, with the reason for failure.
- The Technical Manager must manage SLA progress reporting provided via Concept Evolution, as well as continuously managing the system, to ensure that target completion dates of all open WI are managed before the set target completion dates and times fall due. If a set target date and time is missed, it constitutes a failed SLA for that call.
- It is the responsibility of the TM to ensure that the end-to-end process is followed to achieve completion and closure of each WI, and managing the various LOC [level of completion] stages and progress on the call.
- It is the responsibility of the TM to action and close all WI’s before the set SLA timelines fall due. In following up and closing all calls within the set SLA timelines, the TM is assisted by the Broll National Call Centre, however the TM remains responsible for the management of the contractor work activities and performance during the process.
- Site inspections are to be done on a regular basis and in accordance with the SLA
- All sites are to be visited as issued by Divisional Technical manager, and all priority sites as incidents occur.
- All site condition audits and store inspections must be captured on the Mobile Audit APP and saved to the ‘cloud’.
- During these site visits the TM must report to the site security, sign in the visitor book, as well as introduce himself to the store manager. On leaving the premises, he must sign out again.
- Once the inspection is completed, the TM must report back to the store manager, as well as on his findings during the inspection.
- All findings during the inspection are to be logged/reported on Concept Evolution, and subsequently actioned to achieve resolution.(Quoted or actioned WI)
- All site inspections and audits are to be captured on the applicable Mobile APP in order to ensure electronic recordkeeping and reporting of all audits, and to ensure an end-to-end process on findings and subsequent WI’s logged as follow up actions to the findings.
- Route planning for site inspections needs to be co-ordinated with the Divisional Technical Manager, to ensure optimised time management and cost.
- Asset Management ( Implemented at later Stage)
- As to the latest ISO [international organization for standards], the FM standard is built from the asset you manage. It is therefore imperative that each TM must ensure that each site he manages has a full asset register that is verified and updated with each visit.
- Broll is responsible for asset tagging and management of the client’s assets.
- The equipment types which must be tagged (in line with the SLA):

- Electrical distribution
- HVAC and Refrigeration
- Cooling towers - all types
- Standby plants - that belongs to Client only
- Vertical transport - not limited to only escalators and lifts (government certificate numbers used that are displayed on units)
- Fire-fighting equipment.(register)
- Tanks external.
- Roller shutter doors.
- Bakery equipment
- Deli Equipment
- Bakery equipment
- Fish shop equipment
- Fire Panel
- Alarm system
- Plant visor
- Plant room
- Fire equipment valves
- Backup fridges & freezers
- Scales
- Conveyers
- Pallet jacks
- Ladders
- UPS system
- Tills
- Alone standing fridges (clients property)
- Wine section - fridge
- The Technical Manager is responsible to tag and create all new assets, and verify and audit all existing assets on site, by using the Mobile Asset APP that in turn updates all created and verified asset information in Concept Evolution.
- All changes to equipment or assets (MAC - Movements, Additions, Changes), detected during site visits and falling within the Asset Tagging scope, have to

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