Operations Team Leader

3 months ago


Johannesburg, South Africa Fempower Personnel Full time

OPERATIONS TEAM LEADER

Responsibilities:

  • Allocate appropriate cranes and crews for the relevant jobs, including inter-branch assignments.
  • Ensure the delivery of a positive Customer Experience in the provisioning of services.
  • Support Sales Representatives in conducting site surveys.
  • Schedule the transportation of staff, counterweights, outrigger pads, rigging gear, site offices etc.
  • Ensure all applicable road permits are obtained before the job commences.
  • Ensure good housekeeping in the office and yard areas.
  • Conduct site visits and report on all defects, non-conformance or any other problems that occur on site.
  • Assess staff training requirements and ensure ongoing training.
  • Attend and coordinate after-hour requirements from clients and operators.
  • Assist with keeping relevant certification files up to date.
  • In conjunction with the SHEQ Officer, ensure that branch implemented SHE protocols are adhered to.
  • Ensure that company vehicles, including plant & equipment, are maintained in good condition & running order.
  • Approval of Service Providers as required.
  • Manage timekeeping records weekly and living out allowance claims as required,
  • Daily cranes Masterdata management.

Main Purpose of Job

  • Drive overall branch efficiency with focus on the execution of all customer requirements.

Key Stakeholders

  • Manco, Team Leaders, Health & Safety, Customers & Technical Team
  • +/- 20 BU employees, Multiple operating sites.

Key Competencies/Skills

  • Problem solving.
  • Ability to work under pressure.
  • Attention to detail.
  • Customer service orientation.
  • Confidentiality and Ethics.
  • Planning and organising.
  • Emotional Intelligence.
  • Self-management.
  • Computer literacy skills.
  • Leadership
  • Numerate with financial acumen

Required Qualifications/Experience

  • Matric or equivalent.
  • Valid driver’s licence.
  • First Line Management/Supervisory qualification essential.
  • Computer literate, with intermediate to advanced proficiency in MsExcel.
  • Working knowledge of administration and related processes.
  • Tertiary qualification in Operations or Business Management advantageous.
  • 3-5 years’ experience in the same or similar industry managing a team.

 

 

 



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