Team Leader

3 weeks ago


Johannesburg, South Africa FirstRand Full time

Job Description

Dear Future, Team Leader

The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow

Are you someone who can:

- Manage costs / expenses within approved budget to achieve cost efficiencies
- Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
- Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
- Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
- Comply with governance in terms of legislative and audit requirements.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
- Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
- Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
- Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities
- Have Matric
- Diploma or Degree
- Fluency in English and other South African languages would be ideal.
- Solid customer service experience in a Long-term Insurance Contact Centre environment.
- Minimum 2 years' experience as a Team Leader or a similar role in an Insurance Contact Centre environment, preferably Long-term Insurance
- You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
- We can be a match if you are:

- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment

Are you interested to take the step? We look forward to engaging with you

Job Details

Application Closing Date

30/01/24


  • Team leader

    1 week ago


    Johannesburg, Gauteng, South Africa Point connections services Full time

    our organization is looking for a team leader and field sales trainer the role of the leader will be to build and recruit candidates and expand the businessbuilding a field sales team and monitoring candidates sales performance the leader should have sales experience in selling teaching and monitoring representatives sales performance on a daily basisthis...

  • Team Leader

    4 days ago


    Johannesburg, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...

  • Team Leader

    2 weeks ago


    Johannesburg, South Africa Tower Group Full time

    **Job Advert: Team Leader - Crane Operations** Are you an experienced and skilled professional in the field of crane operations? We are currently seeking a dedicated and dynamic individual to join our team as a Team Leader. As the Team Leader, you will assume overall responsibility for the success of our branch and ensure the smooth and efficient running of...

  • Team Leader

    1 week ago


    Johannesburg, Gauteng, South Africa Intellibpo Full time

    We are looking for a call centre customer care team leader/supervisor to join and leader a team of customer care agents for our client Navex.Salary: R12 000,00 - R13 000,00 per monthAbility to commute/relocate: Johannesburg, Gauteng 2193: Reliably commute or planning to relocate before starting work (required)Experience:Call Centre Customer Care: 1 year...

  • Team Leader

    4 days ago


    Johannesburg, South Africa Webhelp Full time

    **Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...

  • Team Leader

    2 weeks ago


    Johannesburg, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    1 week ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    1 week ago


    Johannesburg, Gauteng, South Africa Webhelp Full time

    Job AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.We're on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you'll work on an exciting international campaign.We...

  • Team Leader

    1 week ago


    Johannesburg, Gauteng, South Africa Merchants Full time

    Team Leader (JHB) Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a...

  • Team Leader

    3 weeks ago


    Johannesburg, South Africa Yelani consultants Full time

    Yelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team Leader **Requirements**: - Minimum of one year experience in insurance sales - Matric certificate - Proven ability to build and lead successful teams - Self-motivated and capable of working with mínimal supervision

  • Team Leader

    3 weeks ago


    Johannesburg, South Africa Integrated Global Services (IGS) Full time

    **About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...

  • Team Leader

    1 week ago


    Johannesburg, Gauteng, South Africa Wesbank Full time

    Job DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...

  • Team Leader

    1 week ago


    Johannesburg, Gauteng, South Africa Yelani consultants Full time

    Yelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team LeaderRequirements: Minimum of one year experience in insurance sales Matric certificate Proven ability to build and lead successful teams Selfmotivated and capable of working with mínimal supervision

  • Team Leader

    1 month ago


    Johannesburg, South Africa Believe Resourcing Full time

    **About our Client: Our client, a seasoned leader in financial wellness programs, specialises in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, with it ranking alongside major life events like divorce. Through tailored financial literacy training, our client...

  • Team Leader

    4 days ago


    Johannesburg, South Africa Believe Resourcing Full time

    **About our Client: Our client, a seasoned leader in financial wellness programs, specialises in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, with it ranking alongside major life events like divorce. Through tailored financial literacy training, our client...

  • Team Leader

    4 days ago


    Johannesburg, South Africa Believe Resourcing Full time

    **About our Client**: Our client, a seasoned leader in financial wellness programs, specialises in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, with it ranking alongside major life events like divorce. Through tailored financial literacy training, our...

  • Team Leader

    1 week ago


    Johannesburg, Gauteng, South Africa MyCalling Full time

    Team Leader Agents, GautengWhat you will be doing People Management Coaches the team in order to ensure quality of delivery meets the appropriate standard Measures and manages the team to ensure outofline situations are immediately addressed Communicates information in a timely, accurate and understood manner to all team members Ensure that all Human...

  • Team Leader

    1 week ago


    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Looking for a Team leader to run a new department The ideal candidate will have a min of 2 years experience in Camunda. Been the person whom everyone wants to go to. MUST HAVE Camunda Send your CV to

  • Team Leader

    1 week ago


    Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    1 week ago


    Johannesburg, Gauteng, South Africa CallForce Full time

    Team Leader - Sales Fulfilment TeamJoin our dynamic team at CallForce, an esteemed BPO service provider offering tailored contact centre solutions from South Africa to the global market. At CallForce, we envision substantial growth in the South African GBS sector by creating job opportunities for the youth and fostering valuable skills for bright...