Operations Team Leader

5 days ago


Johannesburg, Gauteng, South Africa Fempower Full time
Operations Team Leader

Fempower is seeking an experienced Operations Team Leader to drive overall branch efficiency and focus on the execution of all customer requirements.

Key Responsibilities:
  • Allocate cranes and crews for relevant jobs, including inter-branch assignments.
  • Ensure delivery of a positive customer experience in the provisioning of services.
  • Support Sales Representatives in conducting site surveys.
  • Schedule transportation of staff, counterweights, outrigger pads, rigging gear, site offices, etc.
  • Ensure all applicable road permits are obtained before the job commences.
  • Ensure good housekeeping in the office and yard areas.
  • Conduct site visits and report on all defects, non-conformance, or any other problems that occur on site.
  • Assess staff training requirements and ensure ongoing training.
  • Attend and coordinate after-hour requirements from clients and operators.
  • Assist with keeping relevant certification files up to date.
  • In conjunction with the SHEQ Officer, ensure that branch implemented SHE protocols are adhered to.
  • Ensure that company vehicles, including plant & equipment, are maintained in good condition & running order.
  • Approval of Service Providers as required.
  • Manage timekeeping records weekly and living out allowance claims as required.
  • Daily cranes Masterdata management.
Key Stakeholders:
  • Manco, Team Leaders, Health & Safety, Customers & Technical Team
  • Approximately 20 BU employees, Multiple operating sites.
Key Competencies/Skills:
  • Problem-solving.
  • Ability to work under pressure.
  • Attention to detail.
  • Customer service orientation.
  • Confidentiality and Ethics.
  • Planning and organising.
  • Emotional Intelligence.
  • Self-management.
  • Computer literacy skills.
  • Leadership.
  • Numerate with financial acumen.
Required Qualifications/Experience:
  • Matric or equivalent.
  • Valid driver's licence.
  • First Line Management/Supervisory qualification essential.
  • Computer literate, with intermediate to advanced proficiency in MsExcel.
  • Working knowledge of administration and related processes.
  • Tertiary qualification in Operations or Business Management advantageous.
  • 3-5 years' experience in the same or similar industry managing a team.


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