Team Leader

2 weeks ago


Johannesburg, South Africa FirstRand Full time

Job Description

Dear Future, Team Leader

This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and internal departments.

Are you someone who can do the following:

- Responsible for the overall Client journey with MotoVantage
- Responsible for the overall management of the Client Services Call Centre
- Responsible for the overall management of Client Correspondence
- Responsible for the overall quality control of service provided to clients
- Responsible for liaising and managing the internal relationships with other operational and sales divisions for effective query resolution
- Responsible for liaising and management of external relationships with clients and partners on servicing requirements
- Responsible for the overall management of the query process, internal and external
- Responsible for the overall call Centre targets and turnaround times
- Responsible for the overall servicing of insurance and non-insurance products
- The collation and submission of operational and call statistics relating to the relevant areas of responsibility
- Management of day-to-day functions of the Client Services Call Centre and relevant teams to ensure efficiencies that comply with company standards.
- Degree or Diploma in Business or Insurance Administration
- 5 years in a client service or claims position of which at least 2 years at Supervisory level
- Full FAIS Qualification (150) Credits
- Experience in the management of Call Centers
- Experience in Complaints and Query handling and resolution
- Experience in the servicing and claims of insurance and non-insurance products
- Knowledge of relevant FAIS and STIA legislation and relevance to the Binder Functions and Client Correspondence.

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate

We can be a match if you are:

- Adaptable and curious
- Strong Administrative, Call Centre and Service acumen
- Process thinking, planning & implementation

Post

Motovantage

LI-ZN2

Are you interested to take the step? We look forward to engaging with you

Job Details

Application Closing Date

30/05/24


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