Luxury Senior Sales Advisor

2 months ago

Cape Town, South Africa MSC Cruises Full time
JOB PURPOSE 

Responsible to achieve and to exceed the sales goal through an high product knowledge contributing to the KPIs achievement delivering exceptional service to the guests. Provide high-quality retailing standards with a passionate work, continuously driving
maximum sales results exceeding in sales and granting an excellent customer service

KEY RESPONSIBILITES
  • Ability to demonstrate exceptional interpersonal skills including the ability to effectively liaise with cruise line officers and Corporate Office representatives 
  • Maintaining a high degree of professionalism at all times
  • Ability to confidently communicate strong brand knowledge knowing all key features, benefits, stories, ranges etc…particularly on high value/service requirement products
  • Knowledge of luxury brands/products and related selling techniques
  • Excellent communication and negotiation skills
  • Passion for selling a wide assortment of high-end jewelry and luxury products in a sophisticated retail environment aboard a luxury cruise ship
  • Strong verbal and written communication skills, with ability to speak in public
  • Drive for Results: to show consistent drive and determination overcoming on to targets and revenue
  • Follows directions and instructions given by the LUXURY JEWELRY MANAGER or in replacing by the LUXURY JEWELRY ASSISTANT MANAGER Follows and understands the company’s environmental policy, rules and regulations at all times
  • Stock responsible
  • Maintains and controls stock inventory according to receiving policy and procedures
  • To control that each item is in perfect condition and to provide to inform the superior for eventual damaged ones
  • Confirmation for all merchandise received onboard according to receiving policy and procedures
  • Follows visual merchandise guidelines
  • Inspect that merchandise is properly displayed and priced at all times
  • Product knowledge, sales technics, visual merchandise and customer service
  • Applying the daily working program for specific cruise itinerary to maximize passenger flow on sales floor
  • Applying knowledge & skill sets in order to maximize sales and productivity
  • Operates cash registers, being responsible for processing payments
  • Welcomes customers and helps to maximize selling opportunities
  • Customizes selling approach to different guest targets
  • Builds relationships and trust with all guests to improve their shopping experience and increase opportunities for purchasing
  • Handles guest complaints professionally and with a problem-solving mind set
  • Consistently exceeds selling targets
  • Makes regular use of add-selling, cross-selling and any other known selling techniques
  • Monitors levels of products in stock, receives and properly stores products delivered with a supervision, according to procedures and in a timely manner
  • Demonstrate integrity and honesty in all interactions with guests and sales team
QUALIFICATIONS 
  • Good PC Skills using Microsoft applications such as Word and Excel
  • Preferably similar experience in other luxury brands or in a position implying contacts with VIP customers
  • Previous experience on cruise lines is a plus 
  • Proficient speaking, reading and writing skills in English and with a fluent level in at least 2 of the following: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese
  • Any other language is considered as a plus
DOCUMENTS REQUIRED
  • Valid South African Passport
  • Police Clearance

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