Technical Customer Support Specialist
3 weeks ago
We are seeking an experienced Technical Customer Support Specialist to join our fully remote team at a fast-growing and dynamic VOIP company. The ideal candidate will have at least 3 years of related experience, excellent communication skills, and the ability to assist customers over the phone with technical support and troubleshooting. You will be working in a fast-paced, tech-savvy environment, helping clients solve their VOIP-related issues with professionalism and empathy.
Key Responsibilities:
- Handle inbound and outbound customer calls related to VOIP services.
- Provide troubleshooting assistance and technical support.
- Resolve customer issues in a timely and efficient manner.
- Document customer interactions and solutions in the system.
- Collaborate with internal teams to ensure customer satisfaction.
- Minimum of *3 years of experience*.
- Strong understanding of VOIP technologies and services.
- Excellent phone communication skills.
- Ability to work remotely in the Eastern Time zone.
- Strong problem-solving and multitasking abilities.
- Fully remote position.
- A lot of room for long-term growth
About Caliber6:
Hi, welcome to our page.We are constantly on the lookout for various candidates to work with us and our partners.Don't hesitate to apply if you feel like you are a great fit
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