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Technical Customer Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Caliber6 Full time
Job Overview:

We are seeking a skilled Technical Customer Support Specialist to join our fully remote team at Caliber6.

Key Responsibilities:

* Provide technical support and troubleshooting assistance to customers over the phone
* Handle inbound and outbound customer calls related to VOIP services
* Collaborate with internal teams to ensure customer satisfaction
* Document customer interactions and solutions in the system

Requirements:

* Minimum of 3 years of experience in a related field
* Strong understanding of VOIP technologies and services
* Excellent phone communication skills
* Ability to work remotely in the Eastern Time zone
* Strong problem-solving and multitasking abilities

Perks:

* Fully remote position
* Opportunities for long-term growth and development

About Caliber6:

We are a dynamic and fast-growing VOIP company that values professionalism, empathy, and customer satisfaction.

If you are a motivated and experienced Technical Customer Support Specialist looking for a new challenge, we encourage you to apply.