Technical Support Specialist

2 months ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at SA Commercial (Pty) Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Customer Support: Provide timely and effective technical support to customers via phone, email, or chat.
  • Troubleshooting: Troubleshoot and resolve customer issues promptly and efficiently.
  • Documentation: Document and track customer issues and resolutions.
  • Collaboration: Collaborate with team leaders to enhance customer experiences and improve support processes.
  • Continuous Learning: Stay up-to-date with the latest technology and software to provide expert support.
Requirements
  • Experience: 1-2 years of experience in a technical environment or IT background.
  • Communication Skills: Excellent communication skills in English (written and verbal).
  • Attention to Detail: Strong attention to detail with a focus on customer service.
  • Troubleshooting Skills: Proven troubleshooting skills, especially with new or complex issues.
Preferred Qualifications
  • Passion for Technology: Passion for technology and staying up-to-date with the latest trends.
  • Technical Skills: Familiarity with macOS and iPadOS, as well as knowledge of Zendesk and POS systems.
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a technical environment.
What We Offer
  • Competitive Salary: A competitive salary and performance-based bonus.
  • Benefits: A range of benefits, including mental health support, language classes, and LinkedIn Learning license.
  • Career Opportunities: Genuine career opportunities in a rapidly growing company.
  • Flexible Work Environment: A truly flexible work environment with rotational shifts.


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