German Technical Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: German Technical Support Specialist Service Desk Agent

ABC Worldwide is seeking a highly skilled German Technical Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional technical support to our customers in German and English.

Key Responsibilities:
  • Provide first-level technical support to customers via phone, email, and chat.
  • Resolve technical issues efficiently and effectively, escalating complex problems to senior technicians as needed.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge of IT products, services, and terminology to provide accurate and timely support.
  • Meet or exceed customer service level agreements (SLAs) and key performance indicators (KPIs).
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Excellent communication and problem-solving skills in German and English.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities.
  • Strong analytical and technical skills, with a willingness to learn and adapt to new technologies.
  • Ability to work independently and as part of a team.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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