Technical Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Sabio Full time

Unlock Your Potential as a UC Technical Specialist

Sabio is a global leader in contact centre solutions, and we're seeking a talented UC Technical Specialist to join our team. As a key member of our technical team, you'll play a critical role in delivering exceptional customer experiences and driving business growth.

About the Role

We're looking for a passionate and enthusiastic individual with a strong background in Avaya UC solutions. As a UC Technical Specialist, you'll be responsible for:

  • Providing expert technical support and guidance to our customers
  • Identifying and resolving complex technical issues related to VOIP, SIP, and Call Routing
  • Collaborating with our global team to deliver high-quality solutions and minimize service interruptions

Key Skills and Qualifications

To succeed in this role, you'll need:

  • Deep domain knowledge of Avaya UC solutions and enterprise environments
  • Excellent analytical and problem-solving skills, with a keen attention to detail
  • Strong communication and interpersonal skills, with the ability to engage with stakeholders at all levels
  • Experience with packet tracing tools like Wireshark and a good understanding of LAN/WAN/Security protocols

What We Offer

As a UC Technical Specialist at Sabio, you'll enjoy a range of benefits, including:

  • Remote work options and flexible working arrangements
  • Private health insurance and 18 days paid holiday per year
  • Access to LinkedIn Learning and a connectivity allowance

Join Our Team

At Sabio, we're passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and enthusiastic individual with a strong background in Avaya UC solutions, we'd love to hear from you.



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