Technical Support Specialist
2 weeks ago
Unlock Your Potential as a UC Technical Specialist
Sabio is a global leader in contact centre solutions, and we're seeking a talented UC Technical Specialist to join our team. As a key member of our technical team, you'll play a critical role in delivering exceptional customer experiences and driving business growth.
About the Role
We're looking for a passionate and enthusiastic individual with a strong background in Avaya UC solutions. As a UC Technical Specialist, you'll be responsible for:
- Providing expert technical support and guidance to our customers
- Identifying and resolving complex technical issues related to VOIP, SIP, and Call Routing
- Collaborating with our global team to deliver high-quality solutions and minimize service interruptions
Key Skills and Qualifications
To succeed in this role, you'll need:
- Deep domain knowledge of Avaya UC solutions and enterprise environments
- Excellent analytical and problem-solving skills, with a keen attention to detail
- Strong communication and interpersonal skills, with the ability to engage with stakeholders at all levels
- Experience with packet tracing tools like Wireshark and a good understanding of LAN/WAN/Security protocols
What We Offer
As a UC Technical Specialist at Sabio, you'll enjoy a range of benefits, including:
- Remote work options and flexible working arrangements
- Private health insurance and 18 days paid holiday per year
- Access to LinkedIn Learning and a connectivity allowance
Join Our Team
At Sabio, we're passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and enthusiastic individual with a strong background in Avaya UC solutions, we'd love to hear from you.
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