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First Line Support Engineer

2 months ago

Cape Town, South Africa Uptime Solutions Ltd Full time
@Uptime currently have openings for a 1st Line Line support engineer to join our growing team of Tech Engineers. The roles involves working with a US based MSP and requires experience in a Remote Support role. This position will initially be fully remote but may become hybrid in the future.

The role is US Eastern time (either 2pm / 3pm – 11pm / 12am SAST) Monday to Friday.

Qualifications: 
  • Ability to provide excellent customer service.
  • Ability to communication effectively to non-technical people.
  • Ability to diagnose and resolve technical issues.
  • Ability to work on your own initiative.
  • Ability to learn.

Responsibilities:
  • Monitor and respond to customer help desk requests.
  • Maintain documentation for all systems we manage.
  • Install voip phone systems; servers; workstations and other IT equipment.
  • Provide remote and onsite support for all tech we support such as office 365; windows active directory; application servers; terminal server farms; virtual hyper-v and vmware server environments; workstations and thin clients; managed switches and access points.
  • Maintain cyber security solutions for our clients.

Excellent communication skills are vital as is experience in a First Line role, ideally within an MSP environment.

What can Uptime offer you?
  • Access to company-funded training and development opportunities.
  • Cross-border collaboration with leading MSPs and our colleagues across the globe.
  • Learning and exposure to the latest technologies.
  • A workplace that’s committed to diversity, equity, inclusion, and belonging culture.
  • Hybrid / Remote working options – full work- kit is supplied by us.