First Line IT Support Specialist
2 weeks ago
At Mukuru, we are currently seeking a skilled Desktop Support Engineer to join our IT team.
This role involves providing technical support to our staff, including troubleshooting desktop operating systems, software applications, and hardware issues.
Duties and Responsibilities:
- Diagnose and resolve software issues, including operating systems, Microsoft Office, and Office 365.
- Troubleshoot hardware problems on laptops, desktops, and peripherals.
- Install and configure computer hardware, operating systems, and applications.
- Resolve system and network issues.
- Assist staff with system setups and troubleshooting via face-to-face or phone communication.
- Manage user accounts, profiles, and password issues.
- Log all user incidents and requests in the service management system.
- Respond to callouts within agreed time frames.
- Provide technical support to our customers as part of the team.
- Set up workstations and peripherals for end-users.
- Replace desktop components as needed.
- Ensure continuous application of software updates and patches.
- Provide technical support for meetings.
- Test and evaluate new technologies.
- Train staff on using hardware and software systems.
Key Requirements:
- MCP/A+/N+/M365 Certification or equivalent.
- 4-6 years of experience in desktop support/Tier 1 IT support.
- Experience administering and supporting Microsoft AD and/or Entra ID.
- Proficiency in installing and supporting desktop operating systems and Office 365 applications.
- Skills in troubleshooting desktops, printers, and network issues.
- Ability to manage antivirus and security concerns.
- Capacity to prioritize tasks and work under pressure.
- Attention to detail and adherence to policies.
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