First Line IT Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Mukuru Full time
Job Description:

At Mukuru, we are currently seeking a skilled Desktop Support Engineer to join our IT team.

This role involves providing technical support to our staff, including troubleshooting desktop operating systems, software applications, and hardware issues.

Duties and Responsibilities:

  • Diagnose and resolve software issues, including operating systems, Microsoft Office, and Office 365.
  • Troubleshoot hardware problems on laptops, desktops, and peripherals.
  • Install and configure computer hardware, operating systems, and applications.
  • Resolve system and network issues.
  • Assist staff with system setups and troubleshooting via face-to-face or phone communication.
  • Manage user accounts, profiles, and password issues.
  • Log all user incidents and requests in the service management system.
  • Respond to callouts within agreed time frames.
  • Provide technical support to our customers as part of the team.
  • Set up workstations and peripherals for end-users.
  • Replace desktop components as needed.
  • Ensure continuous application of software updates and patches.
  • Provide technical support for meetings.
  • Test and evaluate new technologies.
  • Train staff on using hardware and software systems.

Key Requirements:

  • MCP/A+/N+/M365 Certification or equivalent.
  • 4-6 years of experience in desktop support/Tier 1 IT support.
  • Experience administering and supporting Microsoft AD and/or Entra ID.
  • Proficiency in installing and supporting desktop operating systems and Office 365 applications.
  • Skills in troubleshooting desktops, printers, and network issues.
  • Ability to manage antivirus and security concerns.
  • Capacity to prioritize tasks and work under pressure.
  • Attention to detail and adherence to policies.


  • Cape Town, Western Cape, South Africa Computacenter Full time

    Job OverviewComputacenter is seeking a highly skilled and customer-focused First Line Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line response and resolutions to customer inquiries.Utilize...


  • Cape Town, Western Cape, South Africa Computacenter Full time

    About the RoleWe are seeking a highly skilled and motivated First Line Analyst to join our team at Computacenter South Africa. As a First Line Analyst, you will be the first point of contact for our customers, providing exceptional customer service and technical support.Key ResponsibilitiesProvide first line response and resolutions to customer...


  • Cape Town, Western Cape, South Africa Sanlam Full time

    Sanlam Life and Savings: A Leading Insurance CompanySanlam Life and Savings is a prominent insurance company in South Africa, serving retail and corporate clients. Our company is divided into three clusters: Sanlam Corporate, Sanlam Retail Mass, and Sanlam Retail Affluent. We provide strategic direction, coordination, and support to these clusters, ensuring...


  • Cape Town, Western Cape, South Africa First Technology Group Full time

    Job Title: Virtual CIO Support SpecialistJob Summary: We are seeking an experienced Virtual CIO Support Specialist to join our team at First Technology Group.Key Responsibilities:Manage server, network, application, and virtual CIO support for customer onboarding and ongoing system maintenance.Provide expert-level support to the Tier II team to quickly...


  • Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Jai Search Consultancy. As a Technical Support Specialist, you will be responsible for providing remote first/second-line technical IT support to our clients. You will troubleshoot and resolve hardware and software-related incidents based on Microsoft systems,...

  • IT Support Specialist

    4 weeks ago


    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Hire Resolve is seeking a skilled IT Support Specialist to join their team. In this role, the IT Support Specialist will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or software-related. You will work closely with the IT Manager to provide timely feedback and solutions within agreed-upon deadlines, ensuring...

  • IT Support Specialist

    1 month ago


    Cape Town, Western Cape, South Africa Milkor Integrated System Full time

    {"title": "IT Support Specialist", "content": "Job SummaryMilkor Integrated Systems (Pty) Ltd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide first-line support for our MIS staff, ensuring timely and efficient assistance with daily IT issues. This role involves troubleshooting hardware and...


  • Cape Town, Western Cape, South Africa First Technology Group Full time

    We are seeking a highly skilled Network Support Specialist to join our team at First Technology Group. As a key member of our IT department, you will play a critical role in delivering exceptional support to our customers.Key Responsibilities:Manage server, network, and application infrastructure to ensure seamless operations and high availability.Provide...


  • Cape Town, Western Cape, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at BCXP. As a key member of our Cloud Platform Solutions team, you will be responsible for providing technical support for incidents arising from the hardware deployed in our stores.Key ResponsibilitiesAttend to Severity Level 1 type incidents and ensure resolution...


  • Cape Town, Western Cape, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at BCXP. The successful candidate will provide technical support for incidents arising from the hardware deployed in stores, ensuring timely resolution and high-quality service delivery.Key ResponsibilitiesAttend to Severity Level 1 type incidents and...

  • IT Support Specialist

    3 weeks ago


    Cape Town, Western Cape, South Africa Milkor Integrated System Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking an experienced IT Support Specialist to join our team at Milkor Integrated Systems. The successful candidate will provide first-line support for our MIS staff, troubleshooting hardware and software issues, and ensuring timely and efficient assistance.Key Responsibilities:Install and Configure...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Service Desk Operations SpecialistAt Recru-it, we're seeking a highly skilled Service Desk Operations Specialist to join our team. As a key member of our service desk team, you will play a pivotal role in ensuring the efficient handling of first responses, assignment of tickets, and maintaining a high level of customer satisfaction.Key...


  • Cape Town, Western Cape, South Africa Computacenter Full time

    **About the Role**At Computacenter, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our Service Desk, you'll be responsible for delivering exceptional customer service to our global user community.**Key Responsibilities**First-line response and resolutionsCustomer interaction, triage, and information...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking an experienced Customer Support Specialist to join our team at EXL Service.About the RoleIn this critical front-line position, you will be responsible for understanding and addressing customer needs, resolving complex inquiries, and providing education on products and services. Your role will involve recording details of customer interactions,...


  • Cape Town, Western Cape, South Africa Datacentrix Full time

    Company OverviewDatacentrix is a leading provider of IT solutions, and we are currently seeking a highly skilled Principal Microsoft Server Support Specialist to join our team.Salary Range: R 500,000 - R 700,000 per annumJob DescriptionWe are looking for an experienced support specialist to provide high-level technical assistance on Microsoft Server-related...


  • Cape Town, Western Cape, South Africa 1-grid Full time

    About 1-gridWe're a leading web hosting company dedicated to delivering top-quality hosting solutions to SMEs in South Africa. Our mission is to grow businesses online with simple and reliable products.Job PurposeAs a Technical Support Agent, you'll be the first point of contact for our Pro & Premier customers. Your primary responsibility will be to provide...


  • Cape Town, Western Cape, South Africa CA Support Full time

    Financial Operations SpecialistAt CA Support, we are seeking a highly skilled Financial Operations Specialist to join our team. The successful candidate will be responsible for managing financial transactions, analyzing financial data, and providing financial guidance to the organization.Key Responsibilities:Manage financial transactions, including accounts...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    About the Role:Recru-it is seeking a skilled Risk Management Specialist to join our team.As a Risk Management Specialist, you will play a critical role in ensuring the company's IT risk management processes are effective and compliant with regulations.Key Responsibilities:Implement and automate risk management processes to ensure the company's IT assets are...

  • HR Professional

    3 days ago


    Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title:HR Professional - Administrative Support SpecialistAbout Recru-it:We are a dynamic and innovative company seeking a skilled HR Professional to join our team. As an HR Professional, you will play a vital role in supporting the growth and success of our organization.Job Description:The successful candidate will be responsible for providing...


  • Cape Town, Western Cape, South Africa Thales Aerospace Communications Full time

    Job SummaryWe are seeking a highly skilled Senior Production Support Specialist to join our team at Thales Aerospace Communications. As a key member of our production support team, you will be responsible for providing technical expertise and support to our production assemblies and sub-contractor assemblies.Key ResponsibilitiesMaintenance and Repair:...