First Line Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Computacenter Full time

Job Overview

Computacenter is seeking a highly skilled and customer-focused First Line Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide first-line response and resolutions to customer inquiries.
  • Utilize cutting-edge analytics platforms to proactively and reactively resolve end-user technical issues.
  • Collaborate with cross-functional teams to identify and drive improved efficiencies and solutions.
  • Maintain a positive attitude and focus on customer satisfaction.
  • Apply active listening skills and proficient writing skills to promptly resolve end-user customer issues.

Requirements

  • Grade 12 or equivalent NQF level 4 information technology diploma.
  • Good working knowledge of Microsoft Office 365 applications.
  • Availability to work across a 24 x 7 shift pattern.
  • Strong service-oriented culture with a focus on the internal customer approach.
  • Good degree of eloquence with high verbal and written skills in English.


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