Collections Agent
4 weeks ago
Key Responsibilities:
- Proactively contact customers via telephone and in writing in order to drive collections
- Work to agreed quality standards and agreed timescales
- Responsible for managing complaints and ensuring compliance
- Liaise with internal and external colleagues throughout the business and externally with customers
- Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
- Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information
- Outbound calls to customers
- Maintain customer information on system
- Inbound call handling
Qualifications
Grade 12 / Matric
Additional Information
- 6 to 12 months collection experience in a call center environment essential
- Computer literate
- Excellent verbal and written English communication skills
- Good negotiation skills
- Decision making, and analytical skills
- A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure
- Team player with a disposition to learn
- Objection handling ability
-
Collections Agent
3 months ago
Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time**Your Purpose....** The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member. - To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence - Do the best work...
-
Collection Agent
5 months ago
Cape Town, South Africa African Unity Life Ltd Full timeAn authorised financial service provider, operating within the long-term insurance industry in South Africa, requires the services of a **Collection Agent**. **This is a 12-month fixed term contract.** **Tasks and responsibilities will include but not be limited to** **Key Responsibilities**: (The primary tasks, functions and deliverables of the...
-
Collections Agent
6 months ago
Cape Town, South Africa Megan Frg Consulting Full time**About the role**: Opportunity available at a client within the financial services industry for an experienced collections agent to report directly to the collections and recoveries supervisor. **Requirements**: Proven collections experience Proven computer skills and experience with Salesforce essential MS Office skills - Word and Advanced...
-
Senior Collections Agent
4 weeks ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has a great opportunity for an experienced Senior Collections Agent in our Debt Collection departmentRequirements:•At least 12 months collection experience in a Call Centre environment essential•Strong understanding of debt collection•Computer literate•People management skills•Leadership...
-
Senior Collections Agent
4 weeks ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has a great opportunity for an experienced Senior Collections Agent in our Debt Collection department Requirements: • At least 12 months collection experience in a Call Centre environment essential • Strong understanding of debt collection • Computer literate • People management skills • Leadership...
-
Billing/collections Agent
4 weeks ago
Cape Town, South Africa 1-grid Full time**About the Billing Agent position**: **Billing Agent responsibilities are**: **Billing Agent | Duties and Responsibilities** - Daily collections on overdue and delinquent accounts - Complying with business procedures - Debt collector management - Customer account management: - Updating Customer records - Account activations/cancellations - Account payment...
-
Outbound Collections Agent
5 months ago
Cape Town, South Africa MCI Military Recruitment Full timePOSITION OVERVIEW: **Job Title**: Outbound Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Outbound Collections Agent
5 months ago
Cape Town, South Africa MCI Jobs Full timePOSITION OVERVIEW: **Job Title**: Outbound Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Outbound Collections Agent
5 months ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**: Outbound Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Outbound Collections Agent
6 months ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA POSITION OVERVIEW: **Job Title**: Outbound Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
-
Collections Agent
4 months ago
Cape Town, South Africa Mass Markets Full timePOSITION OVERVIEW Job Title: Collections Agent Location: Pinelands, Cape Town Hours: US hours, Shift work MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...
-
Collections Agent
4 months ago
Cape Town, South Africa MCI, LC Full timePOSITION OVERVIEW Job Title: Collections Agent Location: Pinelands, Cape Town Hours: US hours, Shift work MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...
-
Collections and Recoveries Agent
5 months ago
Cape Town, South Africa Job Crystal Full timeA dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for a Collections & Recoveries Agent. **DUTIES AND RESPONSIBILITIES**: - Daily action of Partner unpaid debit orders (Device and MCA). - Review Diary and AOD arrangements daily. - Notify Partner to suspend settlement/deallocate Device where necessary...
-
Collections Agent
3 months ago
Cape Town, South Africa MCI Careers Full timePOSITION OVERVIEW: **Job Title**:Collections Agent **Location**:Onsite, Pinelands, Cape Town **Start Date**: 7 October 2024 **Hours**: 1:00 PM to 10:00 PM EST or 3:00 PM to Midnight EST **Training**:Monday through Friday, from 9:00 AM to 6:00 PM EST MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored...
-
IT Internship/ Delivery Collections Agent
6 months ago
Cape Town, South Africa Gravit8 Full timeJob Title: IT Internship/ Delivery Collections Agent Job Overview Roles and Responsibilities - Assist Gravit8 customers with their IT support problems - Take responsibility for effective delivery of work within clients Service Level Agreement (SLA) - Participate in research and development activities - Maintain and update technical knowledge through...
-
Call Center Collections Agent
5 months ago
Cape Town, South Africa MCI Military Recruitment Full timePOSITION OVERVIEW: **Job Title**: Call Center Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Call Center Collections Agent
5 months ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**: Call Center Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Call Center Collections Agent
5 months ago
Cape Town, South Africa MCI Jobs Full timePOSITION OVERVIEW: **Job Title**: Call Center Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Debt Collection Agent
6 months ago
Cape Town, South Africa A1 Financial Services Full timeThis is a fantastic opportunity to join a young dynamic organization. You will be responsible for contacting policy holders and negotiate payments and structure payment plans. With potential growth within the company, this could be just the opportunity that you’ve been looking for. Our position is aimed at individuals who are looking for better prospects...
-
Collections Agent
6 days ago
Cape Town, South Africa Spartan Recruitment Services Full timeDebt Review Collections AgentJob Description:Responsibilities:Respond promptly to incoming queries from clients.Ensure accurate information is captured in the systems (Tracker and ADA).Verify the completeness of the clients file to prevent future issues.Address any incomplete files or issues promptly or escalate them to your supervisor.Communicate...