Collections Agent

4 weeks ago


Cape Town, South Africa WNS Global Services Full time
Job Description

Key Responsibilities:

  • Proactively contact customers via telephone and in writing in order to drive collections
  • Work to agreed quality standards and agreed timescales
  • Responsible for managing complaints and ensuring compliance
  • Liaise with internal and external colleagues throughout the business and externally with customers
  • Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
  • Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information
  • Outbound calls to customers
  • Maintain customer information on system
  • Inbound call handling

Qualifications

Grade 12  / Matric


Additional Information
  • 6 to 12 months collection experience in a call center environment essential
  • Computer literate
  • Excellent verbal and written English communication skills
  • Good negotiation skills
  • Decision making, and analytical skills
  • A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure
  • Team player with a disposition to learn
  • Objection handling ability

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