Senior Collections Agent

2 weeks ago

Cape Town, South Africa NCR Management Centre Full time

NCR Management Centre, an outbound Call Centre has a great opportunity for an experienced Senior Collections Agent in our Debt Collection departmentRequirements:•At least 12 months collection experience in a Call Centre environment essential•Strong understanding of debt collection•Computer literate•People management skills•Leadership skills•Excellent verbal and written communication skills•Good negotiation skills•Decision making, and analytical skills•A high-level of understanding, patience and empathy to navigate difficult client conversations with professionalism under pressure•Team player with a disposition to learn•Objection handling abilityDuties and Responsibilities:•Proactively contact clients via telephone and in writing in order to drive collections•Work to agreed quality standards and agreed timescales•Responsible for managing complaints and ensuring compliance•Liaise colleagues throughout the business and externally with clients•Dealing with client queries and internal queries within agreed SLAs to reduce client debt•Maintain client related information on systems to the required standards to progress work, maintain accurate records, identify gaps in client records and proactively collect information•Outbound calls to clients•Inbound call handlingPlease note that only suitably qualified candidates who meet the minimum requirements need to apply.Please send your CV to hr@ncrmc.co.za

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