Collections Agent

1 month ago


Cape Town, South Africa Spartan Recruitment Services Full time
Debt Review Collections Agent
Job Description:
Responsibilities:
  • Respond promptly to incoming queries from clients.
  • Ensure accurate information is captured in the systems (Tracker and ADA).
  • Verify the completeness of the clients file to prevent future issues.
  • Address any incomplete files or issues promptly or escalate them to your supervisor.
  • Communicate effectively with clients regarding their payments.
  • Handle queries received through various channels (phone, email, in-person).
  • Handle objections from clients intending to cancel the program.
  • Resolve queries comprehensively to retain clients.
  • Collect outstanding documents from clients (e.g., ID and payment records).
Requirements:
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Familiarity with debt review software (e.g., Finwise).
  • Experience in customer service and sales.
  • Ability to work in a fast-paced environment.
  • Multilingual skills are advantageous.

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