Healthcare Scheduling Coordinator

1 week ago

Pretoria, Gauteng, South Africa ISTA Personnel Solutions Full time R120 000 - R180 000 per year

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

  • Sunday: 11:00 PM – 5:00 AM
  • Monday: 11:00 PM – 5:00 AM
  • Friday: 12:00 PM – 3:00 PM and 11:00 PM – 5:00 AM (split shift)
  • Saturday: 2:00 PM – 11:00 PM
    (Tuesdays, Wednesdays, and Thursdays are off days)

PLEASE NOTE

  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Functions

  • Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
  • Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
  • Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
  • Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time.
  • Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
  • Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
  • Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Requirements

  • 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
  • Exceptional communication skills
  • Must be able to prioritize and multitask in a fast-paced environment
  • Strong attention to detail and organized
  • Problem solver
  • Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

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