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Virtual Booking Assistant

2 weeks ago

Cape Town, Western Cape, South Africa Kassoom Full time R60 000 - R120 000 per year

Company Description

Kassoom provides expert 1-on-1 tutoring at unbeatable prices, starting from just £14.99 per hour. We offer tutoring services in all school subjects for ages 7 to 18, covering all educational boards including AQA, OCR, Edexcel, and WJEC. Our tutors bring up to 10 years of teaching expertise to ensure high-quality education for all students.

Role Description

This is a full-time hybrid role for a Virtual Booking Assistant located in City of Cape Town, with some work-from-home flexibility. The Virtual Booking Assistant will be responsible for managing booking systems, handling customer inquiries, reserving sessions, and supporting the sales team. Day-to-day tasks include communicating with customers, processing bookings, resolving issues, and ensuring efficient scheduling of tutoring sessions.

Qualifications

  • Strong Communication and Customer Service skills
  • Proficiency in using Booking Systems and managing Reserves
  • Experience in Sales and customer engagement
  • Excellent organizational and time management skills
  • Ability to work independently and in a hybrid work environment
  • Previous experience in an educational or tutoring setting is a plus
  • High school diploma or equivalent; additional education is an advantage