Dutch Customer Service Advisor

4 days ago

Cape Town, South Africa Teleperformance South Africa Full time

_**NB: Must be able to communicate proficiently in Dutch**_

**Role Overview**:
Due to the growing demand for optimal service, we are urgently looking for Contact Center Agents for our Service Contact Center. In this role, you will be the first point of contact for consumers with questions about our household appliances, repairs, complaints, and associated services.

**Your Responsibilities**
- Answering questions about the use of household appliances, defects, and malfunctions.
- Following training on products, conversation techniques, and customer experience.
- Proactively contributing to customer satisfaction and personal development.
- Working in flexible shifts

**What We Are Looking For**
- **Positive**: Enthusiasm and passion to embody our values. Commercial sense and empathy.
- **Empathetic**: Understanding the consumers' situations and providing that extra bit of service.
- **Proactive**: Communicating efficiently and effectively, assisting with complex issues, and adapting to busy times.
- **Eager to Learn**: Sharing insights with colleagues, discussing process improvements, and contributing to constructive projects to improve work for yourself and your team.

**Education & Experience**
- Preferably, you have had a first successful work experience in a customer-oriented role (during your studies).
- You have an interest in digital developments and can work well with computer systems.
- You have excellent verbal and written knowledge of Dutch.

**Qualifications and Experience**
- Must be able to communicate proficiently in Dutch
- Matric/Grade 12 (Essential)
- BPO background 1 Year +
- Customer service orientated (Essential)

competitive Salary of up to R25 000

**Job Types**: Full-time, Permanent

Pay: Up to R25 000,00 per month

Application Question(s):

- Are you able to communicate Proficiently in Dutch?

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