Dutch customer Service

6 days ago


Cape Town, South Africa ABC Worldwide Full time

Job Title: Dutch-Speaking Customer Service RepresentativeLocation: Cape Town /Onsite Employment Type: Full-TimeAbout the Role:We are looking for a Dutch-speaking Customer Service Representative to join our dynamic support team. In this role, you will assist Dutch-speaking customers via phone, email, and chat, ensuring top-tier service and resolving inquiries efficiently and professionally.Key Responsibilities:Handle customer queries and complaints in Dutch across multiple communication channels (phone, email, live chat)Provide accurate information on products, services, and policiesInvestigate and resolve customer issues in a timely and effective mannerMaintain up-to-date knowledge of company products and proceduresLog and track customer interactions using internal systems (CRM/ticketing tools)Collaborate with internal teams (technical, sales, logistics) to resolve customer concernsFollow escalation procedures when neededMeet or exceed performance targets (quality, response time, customer satisfaction)Requirements:Fluency in Dutch and English (written and spoken) — essentialPrevious customer service experience is a strong advantageExcellent communication and interpersonal skillsTech-savvy with the ability to quickly learn internal systemsStrong problem-solving abilities and a customer-first mindsetAbility to work in a fast-paced, multicultural environmentWillingness to work shifts, including evenings or weekends 



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