Hub Manager

**Enterprise, and Supplier Development Program**

**South Africa, July 2023**

**Role Title**: Hub Manager

**Reports to**: Program Director

**Grade**: 9

**Location**: Rustenburg

**Travel**: Regular travel within the target geography and to Johannesburg will be required.

**Company Background**

In 2021, TechnoServe’s work helped improve 2.3 million lives, increasing the revenues of 407,000 farms, businesses, and employees by $250 million. Each of our interventions increases the impact on women, who represented 41% of beneficiaries globally in 2021. Our commitment to sustainable impact earned us the designation of the #1 non-profit fighting poverty in 2019 by ImpactMatters, the independent charity ratings agency.

In South Africa, we supported 779 beneficiaries in 2021 to gain $24,9 million (R396m) in increased revenue and wages as a result of our work. A large proportion of the beneficiaries were SMMEs and 43% of those with increased revenue who are women or women-owned businesses.

**Program Background**

TechnoServe has been competitively selected by a large South African corporate partner to deliver Enterprise, and Supplier Development program in South Africa. The initiative offers the opportunity to deliver transformative economic change in South Africa by supporting local enterprises to grow their businesses to the next level. The initiative will look to drive broader development across the mining, agricultural, tourism, and retail sectors to support local economic development. Once fully scaled, the initiative aims to support 10,000 jobs across 15 locations in South Africa. This will be a global flagship initiative in proving the impact of shared value initiatives: namely how business can make investments that both deliver value to shareholders and deliver meaningful impact to individuals and communities in their areas of operation.

TechnoServe will deliver the Enterprise, and Supplier Development initiative through a network of hubs, operating under the brand name of the corporate partner.

The hub will operate in and around Rustenburg. TechnoServe will employ a team of 7 staff to operate on the hubs. The hubs will deliver business acceleration services (training, mentorship, business development, access to finance, linkages to market opportunities, etc.) to eligible entrepreneurs through two program pillars - Enterprise and Supplier Development.

**DUTIES & RESPONSIBILITIES**

**Program delivery and quality assurance**
- Overall responsibility for operating the hub and day-to-day oversight of program operations
- Creating and managing a work plan and coordinating all activities related to the program’s start-up, including the convening and selection of participants, delivery of training, consulting, and business financing for participating entrepreneurs
- Defining and implementing the program’s outreach and promotional strategy
- Coordinating demand-side interventions to identify opportunities for participants and creating linkages
- Meeting hub-level targets agreed with the TechnoServe Program Director
- Strategic oversight of 2 project components: Supplier Development, and Enterprise Development.

**Meeting hub-level targets agreed with the TechnoServe Program Director**

**Provide oversight to ensuring demand pipeline is matched to local suppliers prior to launch of a wave**

**Team management**
- Managing and developing a 7- person team
- Direct supervision of 4 Business Advisors, 1 Administrator and 1 receptionist.
- Performance management of direct reports

**Perform regular staff performance check ins and use them to inform professional development plans. Key KPI: weekly meetings with each direct report, weekly staff meetings, monthly, bi-annual and annual performance review meetings**

**Stakeholder engagement and partnerships**
- Primary responsibility for managing the relationship with the staff at the corporate partner’s local operation; conduct regular meetings with key counterparts
- Developing relevant pro bono mentorship program for suppliers within the SD program
- Primary responsibility for engaging with a financial partner on the performance of entrepreneurs from hub, prior to, during and after financing
- Primary responsibility for identifying and engaging with local partners and sub-contractors
- Primary responsibility for engaging with local government and tribal authorities

**Primary responsibility for leading working committee meetings with Rustenburg stakeholders. Key KPI: One working committee meeting conducted per quarter**

**Primary responsibility for engaging with social performance to participate in community forums. (Key KPI: attend 1 community/business forum per month and report key issues to Program Director)**

**Integrate the hub Social Performance, Inclusive Procurement and Supply Chain**

**Financial management**
- Managing the hub’s overall finances and financial systems
- Ensuring expenditures and cost per job supported are within the allowable budget
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