Deputy Hub Manager

**Enterprise and Supplier Development Program**

**South Africa, June 2023**

**Role Title**: Deputy Hub Manager

**Reports to**: Hub Manager

**Grade**: 8

**Location**: Mogalakwena (Limpopo)

**Travel**: Regular travel within target geography and to Johannesburg will be required.

**Company Background**

In 2021, TechnoServe’s work helped improve 2.3 million lives, increasing the revenues of 407,000 farms, businesses, and employees by $250 million. Each of our interventions increases the impact on women, who represented 41% of beneficiaries globally in 2021. Our commitment to sustainable impact earned us the designation of the #1 non-profit fighting poverty in 2019 by ImpactMatters, the independent charity ratings agency.

In South Africa, we supported 779 beneficiaries in 2021 to gain $24,9 million (R396m) in increased revenue and wages as a result of our work. A large proportion of the beneficiaries were SMMEs and 43% of those with increased revenue who are women or women-owned businesses.

**Program Background**

TechnoServe has been competitively selected by a large South African corporate partner to deliver Enterprise, and Supplier Development program in South Africa. The initiative offers the opportunity to deliver transformative economic change in South Africa by supporting local enterprises to grow their businesses to the next level. The initiative will look to drive broader development across the mining, agricultural, tourism, and retail sectors to support local economic development. Once fully scaled, the initiative aims to support 10,000 jobs across 15 locations in South Africa. This will be a global flagship initiative in proving the impact of shared value initiatives: namely how business can make investments that both deliver value to shareholders and deliver meaningful impact to individuals and communities in their areas of operation.

TechnoServe will deliver the Enterprise, and Supplier Development initiative through a network of hubs, operating under the brand name of the corporate partner.

The hub will operate in and around Mogalakwena. TechnoServe will employ a team of 7 staff to operate on the hubs. The hubs will deliver business acceleration services (training, mentorship, business development, access to finance, linkages to market opportunities, etc.) to eligible entrepreneurs through two program pillars - Enterprise and Supplier Development.

**DUTIES & RESPONSIBILITIES**

**Leadership, team capacity building and support**
- Support the Hub Team Manager with the leadership and governance of the Hub
- Provide capacity building to the Hub Business advisors as required
- Provide oversight and mentorship to the Hub Business advisors as needed
- From time to time, provide additional specialist mentorship to the beneficiary businesses
- Support the Hub Team Manager to ensure quality and on-schedule delivery of the program
- Support the Hub Team Manager to ensure quality data collection at the hub, capturing on the beneficiary management system and reporting
- Support the Hub team leader to develop and execute the Hub strategy
- Drive market development for the ED and SD components of the program
- Represent the Hub at specific strategic client and other stakeholder meetings
- Prepare and present the results achieved by the hub, at stakeholder feedback sessions when required
- Stand in for the Hub Team Manager, if required due to absence

**Strategy development and project management for specific pillar**:

- Develop/refine SD and ED strategy for the hub, ensuring ongoing learnings are built into evolving design
- Manage all elements of delivering the program, including:

- Marketing the program
- Developing / refining selection criteria
- Managing selection process
- Delivering training program
- Diagnosing individual needs of enterprises / individuals in the program
- Working together with Hub Team Manager, develop mentorship program with the corporate partner and other partners
- Ensure accurate and real-time data collection and capturing
- Monitor and track progress of SMEs/individuals in the program

**Development of curriculum**:

- Develop/refine standardized training curriculum for suppliers, drawing on TechnoServe global materials and working with TechnoServe experts in curriculum development
- Working together with Hub Team Manager, develop appropriate mentorship program

**Direct advisory to SMEs**:

- Directly provide regular 1-1 advisory services to SMEs (as per the number given by TechnoServe) per year
- Identify and bring in other resources to meet SME needs as necessary

**Monitoring and evaluation**
- Ensure accurate data is collected and captured - accountable for data integrity
- Report in an accurate and timely manner on the performance of the appropriate pillar on all key metrics
- Ensure all learnings from each wave are incorporated to improve the offering continuously

**Demand-side initiatives and partnerships**:

- Work closely with the Corporate partner’s local s