Manager - Hub and Svm

**Job Purpose**:
To manage and direct the overall HUB and Short visit Maintenance section within SAAT, ensuring that maintenance requirements on Customer Aircraft are performed in accordance with SLA’s, company and client’s requirements.
The incumbent will be responsible for managing the staff schedules, quality standards, safety, regulatory requirements and financial management. This role is required to be contactable and available after hours and weekends.

**Principal Accountabilities**:
Manage and direct the HUB and Short Visit Maintenance operation within SAAT in line with regulatory requirements to ensure delivery as per SLAs and quality standards.
Plan and direct section’s operations as per customer schedule for provision of line maintenance services to SAAT customers as per agreement and regulatory requirements.
Ensure that tooling, equipment and parts required for aircraft maintenance are available and maintained.
Ensure that adequate office and storage facility for operations is available.
Ensure that adequate labour resources are available.
Ensure that an effective documentation control system is implemented.
Ensure optimum and efficient usage of resources (materials, tools and equipment) to reduce costs and improve efficiency.

Develop contingency plans to ensure continued provision of services.
Oversee the licensing of staff in line with regulatory requirements, monitor the licenses and ensure the scheduling of re-currency training whenever needed
Update and amend the workbook instruction manual
Ensure that processes as defined by the Manual of Procedures are implemented.
Implement a section’s quality assurance audit program and generate reports as required.
Manage and ensure that tools and other equipment are well maintained, serviceable and accounted for.
Review all contracts to ensure that all work is done in alignment to SLA’s and approved procedures.
Work in conjunction with other departments to prevent delays due to technical reasons.
Implement a system for notification of unavailable parts and consumables to ensure consistent availability of spares to mitigate the risk of AOG’s.

2.
Establish and manage the sections’ budget in line with SAAT Operations’ objectives
Contribute to establishing the annual budget
Plan and review the capital budget in line with SAAT operations’ strategy/objectives
Manage and optimize the section’s budget, ensuring all expenditure is in line with the agreed and approved budgets, as well as delegation of authority.
Manage expenditure to ensure that it remains within the budget at all times, and variations are minimized
Manage invoicing processes in order to ensure timeous and efficient generation of correct invoices and minimize cash flow issues
Produce reports to track expenditure as required

3.
To enforce compliance to Quality Standards and Regulations in order to minimize SAAT’s exposure to risk
Enforce adherence to all regulatory, safety and compliance requirements
Manage delivery of work in line with the relevant regulatory requirements and where required, put contingency plans in place to reduce risk for the organization
Continually seek ways to improve performance, efficiencies and maximize the use of resources. Track performance, especially deficiencies, and put contingency plans in place to prevent a reoccurrence of the same deficiency
Manage the environment and keep it at the required standard of health and safety and comply with policies and procedures, as well as client SLA’s
Oversee safety training and aware campaigns in order to ensure that staff are kept up to date
Create awareness to safety, health and environmental regulations so as to maintain a safe and healthy working environment. Ensuring compliance with the OHS act.
Conduct internal audits and assist with external audits.

Ensuring compliance with the OHS act.
Participate in internal and external audits.

4.
Maintain customer satisfaction at the highest possible level
Manage relationships and service levels at all times in accordance with applicable technical handling contracts and service level agreements.
Provide input to the Marketing Department for pricing, costs and timelines for customers.
Resolve complaints, queries and manage risk.
Ensure that all SLAs are enforced, and all turnaround times are met.

5.
To manage the section’s human resources in line with SAAT’s HR policies and procedures
Recruit staff per the section’s staffing demand
Identify the training needs of the section’s staff and oversee their development in order to ensure and maintain competence
Develop performance contracts for all direct reports in line with the Planning department’s objectives, conduct performance appraisals to measure productivity and meet objectives
Initiate appropriate Labour Relation action within the section where necessary
Motivate employees within the section to ensure high morale and improve productivity
Adhere to all HR policies and procedures
Maintain regular staff meetings and feedback ses