QA Agents

Debt Solutions SA is currently recruiting for skilled Sales Quality Assurance Agents **Purpose of the Role** - Create scorecards as well as providing accurate feedback. - Listening to and assessing calls. - Report on any trends or patterns that may be occurring to relevant management. - Filter information regarding non-compliance to Team Leader/ Senior...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail. Applicant must pose a keen ability to adhere to SLA. **Requirements**: - Strong computer skills - Microsoft Excel knowledge - Previous QA experience - Exposure to calibration and coaching - Self-motivated, self-managed, proactive - Reliable and...

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **a day in your...

**purpose** The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **key responsibilities** - **QA Monitoring**: - Monitor and review call centre...

Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

**purpose** The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **key responsibilities** - **QA Monitoring**: - Monitor and review call centre...

**Purpose of the Job**:Is to fold supporting the business in undertaking independent quality assurance checks on agent’s work delivered across voice and digital channels as well as capturing insights around process performance and customer behaviour that can be used to drive improvements. The role holder will work using campaign specific scorecards and...

Synergy has rebranded and were now trading as **NUTUN CX.** We are currently recruiting for Experienced QA agents! If you have: - **1 Year QA experience** within an international call centre - Matric/ Grade 11 - Excellent communication skills Must be able to work shifts and travel between Umhlanga and Central Town. **Salary**: R5,250.00 - R6,250.00 per...