Current jobs related to Sales QA Agent's - Durban - Debt Solutions SA

  • QA Agents

    2 weeks ago

    Durban, South Africa Synergy Contact Centre Full time

    We are recruiting for QA Agents and QA Team Leaders. - You MUST have International experience within a call centre environment - QA experience is advantageous as an a QA agent or QA Team Leader - Energy (Gas &Electric ) experience advantageous We offer: - Basic Salary - Performance bonus - Permanent Contract of employment AND more. **Salary**: R5,250.00 -...

  • Short-term Insurance Sales Agents

    1 week ago

    Durban, South Africa Rewardsco Sales Full time

    Salaries up to **R6500* **for experienced **Insurance **sales agents + **R1500 Attendance Bonus** We are looking for **Strong, Target Driven** **INSURANCE AGENTS** with proof of commission earnings to market our Insurance products for various Blue Chip companies. All you need to have is **8 Months Outbound** sales experience, selling comprehensive short...

  • QA Analyst

    2 weeks ago

    Durban, South Africa Centrevo Full time

    **Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

  • Quality Assurance Agent

    1 week ago

    Durban, South Africa Mdalisu Financial Services Full time

    Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

  • QA Analyst

    2 weeks ago

    Durban, South Africa Centrevo Full time

    **Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

  • Sales Agent

    7 days ago

    Durban, South Africa Ryan's Plumbing and Maintenance Full time

    Dynamic sales agents required. You will be required to call on the plumbing trade throughout the area. **Requirements**: - Must be fluent in English. - Must be based in Durban. - 1+ years relevant industry experience. Create your own schedule and salary. Salary will be commission based - 15%. **Job Type**: Temp to perm Contract length: 6 months Ability...

  • Telesales Agents

    2 weeks ago

    Durban, South Africa Rewardsco Sales Full time

    The price of everything is increasing around us.. Let your income do the same! Here at RewardsCo we have amazing salaries starting from **R4100 up to R5000 **with lucrative commission structures to help you maintain your lifestyles. We are on the hunt to find Sales Stars for our premium campaigns. If you have **8 months recent outbound sales experience...

  • QA Agent

    3 days ago

    Durban, South Africa urban lifestyle rewards Full time

    Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail. Applicant must pose a keen ability to adhere to SLA. **Requirements**: - Strong computer skills - Microsoft Excel knowledge - Previous QA experience - Exposure to calibration and coaching - Self-motivated, self-managed, proactive - Reliable and...

  • Insurance Agents

    5 days ago

    Durban, South Africa Rewardsco Sales Full time

    We are looking for Strong, Target Driven INSURANCE AGENTS to market our Insurance products for various Blue Chip companies If you have experience marketing comprehensive insurance and have achieved your full qualifications, then WE WANT YOU. Salaries up to R 12000 offered for experienced agents* with qualifications and a proven track record. You can also...

  • Quality Assurance Agent

    1 week ago

    Durban, South Africa Mr Price Group Full time

    We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **a day in your...

Sales QA Agent's

2 weeks ago

Durban, South Africa Debt Solutions SA Full time

Debt Solutions SA is currently recruiting for skilled

Sales Quality Assurance Agents

**Purpose of the Role**
- Create scorecards as well as providing accurate feedback.
- Listening to and assessing calls.
- Report on any trends or patterns that may be occurring to relevant management.
- Filter information regarding non-compliance to Team Leader/ Senior Management.
- Perform call audits when required.
- Facilitate and coach assessed agents regarding shortfalls.

**Duties and responsibilities**
- A skilled/experienced QA in a Call Centre sales environment.
- The QA must have knowledge and skills in sales objection handling and selling techniques as well as customer service experience within a Call Centre environment.
- The QA will be required to listen to sales/non-sales calls within the sales floor.
- Providing detailed feedback and trend analysis agents in objection handling, selling skills and agent behavior that improves conversions
- Required 2 to 3 years QA experience in a call centre environment.
- Excellent verbal and written communication skills, confident and enthusiastic as the QA will be providing verbal and written feedback to Team Leaders and Senior Management.
- Excellent listening skills, detail orientated, motivated and willing to learn.
- Excellent use of excel, reporting and tracking of quality trends.

**Desired Qualifications and experience**
- Grade 12
- Must have at least 2 years Quality Assurance (QA) experience within a contact centre.
- A background dealing with financial products is advantageous.
- Multi linguistic
- Computer literate - excel skills.
- Excellent command of English.
- Strong administration skills and high attention to detail.
- Proactive, punctual, and reliable.
- Well-presented and well spoken.
- Works effectively within a variety of situations.
- Deadline oriented and ability to work well under pressure.

Basic :R5000 plus R500 Attendance Bonus

**Salary**: R4,500.00 - R5,500.00 per month