QA Analyst

1 week ago


Durban, South Africa Centrevo Full time

**Purpose of the Job**:
Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed contractual and quality dimensions.

Undertake agreed work sampling levels using identified insights to target improvements at process and agent levels.

Provide campaign management with reporting / analysis

**Minimum Qualifications and Experience**:

- Matric
- 2 years QA experience gained in a similar role
- Familiar with data and root-cause analysis
- Reporting (using Microsoft Excel, Word and PowerPoint)

**Responsibilities**:

- Design and implementation of QA scorecards
- Analysis of QA findings and further improvement of QA scorecard
- Undertake measurement of agreed work sample volumes, recording and scoring against scorecard dimensions (including critical to quality / compliance)
- Undertake analysis of finings (including root cause), providing reporting at campaign, agent and work process levels making recommendations for improvements - share with management and stakeholders.

MUST BE ABLE TO WORK AUSTRALIAN HOURS


  • QA Analyst

    1 week ago


    Durban, South Africa Centrevo Full time

    **Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

  • QA Engineer

    4 weeks ago


    Durban, South Africa Vista Full time

    Location : Open to Cape Town, Johannesburg or Durban based applicants Duration : 6 month initial contract Type : Open to Independent Freelance or Fixed Term Employment Contract We are seeking a highly skilled and motivated Senior QA Engineer to join our dynamic and collaborative software development team. As a senior member, you will play a critical role in...

  • QA Analyst

    3 days ago


    Durban, South Africa Centrevo Full time

    **Purpose of the Job**:Is to fold supporting the business in undertaking independent quality assurance checks on agent’s work delivered across voice and digital channels as well as capturing insights around process performance and customer behaviour that can be used to drive improvements. The role holder will work using campaign specific scorecards and...


  • Durban, South Africa Games Global Full time

    Enhance based in Durban, is looking for a proficient Software Quality Analyst who is passionate about Quality - creating innovative test strategies, driving software quality standards, and seeking efficiencies through test automation. As our Software Quality Analyst, you will join an innovative and high performing studio, working collaboratively with all...


  • Durban, South Africa Career Empire Full time

    **ICS Recruitment** **We are looking for well experienced telesales agents and quality analysts to join our growing team.** Minimum requirements: Grade 12 or equivalent Experience in Telesales/QA (Minimum 1 year experience) We offer a basic salary, commission, attendance bonuses, incentives. Be part of our growing team with an exciting work environment,...


  • Durban, South Africa Games Global Full time

    Enhance based in Durban, is looking for a proficient Software Quality Analyst who is passionate about Quality - creating innovative test strategies, driving software quality standards, and seeking efficiencies through test automation. As our Software Quality Analyst, you will join an innovative and high performing studio, working collaboratively with all...


  • Durban, South Africa Expleo Full time

    Overview: Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are looking for a **Software Quality Analyst**: - _to join our dynamic team in South Africa. Conducting manual functional testing on projects. Their involvement is across the QA process and they are...

  • Hybrid QA Analyst

    4 days ago


    Durban, South Africa Kerridge Commercial Systems Full time

    A leading software solutions company in Durban is seeking a Test Analyst to join their team. This role emphasizes preparing test plans, conducting testing, and providing crucial feedback to development teams. Ideal candidates will have 1-3 years of software testing experience, be familiar with test management tools, and possess a degree in a relevant field....

  • Business Analyst

    2 weeks ago


    Durban, South Africa GP InfoTech Full time

    GPInfoTech is Durban-based enterprise technology company that helps medium to large organisations unlock measurable business value through bespoke IT solutions. We specialize in scalable software development, data-driven consulting, secure cloud hosting, and system integration. We combine global expertise with local insights, delivering innovation,...

  • Business Analyst

    1 week ago


    Durban, KwaZulu-Natal, South Africa GP InfoTech Full time R500 000 - R1 200 000 per year

    About GP InfoTechGP InfoTech is a Durban-based enterprise technology company that helps medium to large organisations unlock measurable business value through bespoke IT solutions. We specialize in scalable software development, data-driven consulting, secure cloud hosting, and system integration.We combine global expe...