Senior Manager: External Debt Collections

2 weeks ago

Cape Town, South Africa The Roberts Connexion Full time

**Senior Manager: External Debt Collections & Recoveries**

We need an industry expert who will be based at Head Office and be responsible for maximising outsourced early and late-stage collections, as well as post-charge-off collections (recoveries) by effectively engaging and managing a large panel of external debt collection agencies.

**Criteria**:

- **Minimum 5 years of relevant Internal and or External Collections experience**:

- **Minimum 2-5 years people management experience in collections**:

- Good commercial understanding and awareness of best practice unsecured collections and recovery
- Knowledge of collections and recovery strategies, processes and methodologies
- Sound analytical skills
- Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act)
- Knowledge of debt review, sequestration and administration processes will be an advantage
- Understanding of the Vision and CAS software will be an distinct advantage
- Must be able to travel regularly
- Ability to demonstrate conceptual thinking
- Strong communication skills

**Daily Functions**:

- Support the Senior Manager in the execution of Outsource collections and Recoveries strategies
- Responsible for meeting collections targets by managing day to day relationships with external collections agencies
- Give input to the development of strategies, policies & procedures;
- Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures
- Ensure compliance with operating plans & highlight operational risks & controls
- Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco
- Ensure adequate environmental controls & exception reporting in line with policies
- Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets
- Coordinate activities with external agencies, manage agency relationships throughout the process
- Ensure regular audits of agency compliance to strategy, policies & procedures;
- Proactively share information & expertise with internal & external stakeholders
- Continuously seek improvements in recovery processes, products & technology & manage the change process
- Present monthly portfolio performance to agencies
- Manage reputational risk across the portfolio
- Ensure that all EDC’s engagements are accurately recorded on the appropriate systems
- Analyse information and optimally translate this into the improvement of performance
- Forecast and analyse data against targets on a daily, weekly and monthly basis
- Compile and distribute reports on a monthly basis
- Give input to the development of operational and KPI reporting
- Stay abreast of market trends, relevant legislation & events in appropriate industry

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- Internal or External collections: 5 years (required)
- Collections Staff Management: 3 years (required)

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