Collections Supervisor

4 days ago

Cape Town, South Africa Job Crystal Full time

**Overall Purpose of the Role**:
The Collections Supervisor will be responsible for day-to-day operational support and management through third party vendors of the Personal Loans and collection campaigns as required. The main function of this role will be to liaise with an External Debt Collectors, monitor performance on the various portfolios, review communication strategies, resolve queries, draw up training documents and train external parties as well as to identify opportunities to improve and enhance the collection of payments on overdue accounts. The focus of this role is to oversee, review, manage and improve collections through strong relationships with EDC’s and Debt Review service providers.

**Experience and Skills Required**:

- **Minimum 5 years Collections and Recoveries experience**:

- Minimum 3 years Collections Management/Supervisor experience
- Minimum 3 years Collections experience with banking or financial services. Experience with Personal Loans is essential
- Experience in dialler strategies and operations in a collections environment
- Experience in collection/recovery processes and methodologies
- **Experience with Debt Review legislation and processes**:

- Experience with relevant debt collection legislation and legal guidelines
- Sound communication (written and verbal) and reporting skills
- Proven analytical skills
- Ability to communicate with various levels within the business
- Organizational and time-management skills
- Previous experience in managing External Debt Collector relationships essential

**Responsibilities**:

- **Drive** all elements of the execution of the collections and recoveries strategies as set out by Risk and executed by 3rd party vendors
- **Collaborate** with key stakeholders across various banking products including Debt Review matters
- **Responsible for maximising collections and recoveries** across various products by managing the relationship and performance with an External Debt Collector and Debt Review parties
- Ensure regular audits and call listening to ensure TCF guidelines are applied, and bank compliance is upheld
- **Review daily dialler stats** to ensure optimised contact, RPC and PTP outcomes
- **Timeously investigate and resolve queries** and/or complaints raised by customers whilst protecting the Brand
- Timeously assist with documentation requested and required for Debt Review matters
- Ensure up to date and accurate product, process and training documentation is developed and shared with external parties
- **Implement and manage ad hoc collection campaign** processes as required e.g. undue enrichment and card collections
- Create, update and share regular reports for key stakeholders including slides for the monthly Risk Pack
- Attend weekly and monthly meetings with internal and external stakeholders and be confident to present and/or feedback during these sessions
- **Attend Heads of Debt Review sessions for BASA** as required and ensure collaboration and involvement from internal stakeholders where necessary
- Timeously complete all internal training and compliance requirements
- **Comply with internal audit and risk register requirements**:

- Ensure that all client engagements are accurately recorded on the banking product platforms
- **Proactively** share information and expertise with internal and external stakeholders
- **Work closely with product owners to ensure feedback** on products are considered in system and product enhancements

Pay: Up to R25 000,00 per month

Work Location: In person

  • Debt Collections Supervisor

    4 days ago

    Cape Town, South Africa iLaunch Full time

    Collaborate with key stakeholders across banking products Maximise collections and recoveries by managing relationships with external debt collectors and review parties Regular audits and call listening to ensure TCF guidelines are applied and bank compliance is upheld Review daily dialer stats for optimised contact, RPC, and PTP outcomes Investigate and...

  • Call Center Collections Supervisor

    2 days ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Call Center Collections Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus...

  • Outbound Collections Supervisor

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**: Outbound Collections Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients....

  • Outbound Collections Supervisor

    2 days ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Outbound Collections Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Collections Supervisor

    2 days ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**: Outbound Collections Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Collections Agent

    7 days ago

    Cape Town, South Africa Megan Frg Consulting Full time

    **About the role**: Opportunity available at a client within the financial services industry for an experienced collections agent to report directly to the collections and recoveries supervisor. **Requirements**: Proven collections experience Proven computer skills and experience with Salesforce essential MS Office skills - Word and Advanced...

  • Call Center Collections Manager

    2 days ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Call Center Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center Collections Director

    2 days ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Call Center Collections Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Site Supervisor

    2 weeks ago

    Cape Town, South Africa Ad Hoc Client - 5392130 Full time

    Site Supervisor The Site Supervisor will be responsible for the procurement of transportation and processing services of ferrous scrap by the employer to designated sites in the Durban, Cape Town & Gauteng Regions. Responsibilities Manage the processing, loading, and distribution of scrap. Recruit and assist with the management of labourers and transporters...

  • Site Supervisor

    5 days ago

    Cape Town, South Africa Ad Hoc Client - 5392130 Full time

    Site Supervisor The Site Supervisor will be responsible for the procurement of transportation and processing services of ferrous scrap by the employer to designated sites in the Durban, Cape Town & Gauteng Regions. Duties & Responsibilities Manage the processing, loading, and distribution of scrap. Recruit and assist with the management of labourers and...