Debt Review Collections Consultant

3 days ago

Cape Town, South Africa Liberated debt solutions Full time

**Collections Consultant**

Liberated debt solutions has a position available for a Collections Consultant within the administration/collections department.

The person we are seeking must have knowledge and experience doing 17.2 and proposals also.

The collections team plays a hugely important role within the company, by focusing on ensuring high payment ratios while building relationships and trust with our clients. This team provides a wonderful opportunity to grow your expertise within the company and to further your knowledge of the debt counselling process.

This role involves not only collecting money from clients, but also to focus on building strong relationships with clients, educating them on the importance of making regular payments while under debt review, to ensure they do not default on their payments.

**Key Responsibilities**:

- Proactive engagement and relationship building with our clients.
- Calling clients prior to their first and second payments
- Calling clients following a missed payment
- Investigate historical data and arrears on rehab payments
- Resolve client queries relating to missed payments.
- Educate clients by emphasising the importance of making payments on time all the time.
- Improve collections by calling client before payment comes back as an unpaid; if unpaid, try to reclaim money within 7 business days.

**Key Requirements/Competencies**
- Previous work experience in a collections environment or similar role (1 to 2 years preferable)
- Familiar with Finwise
- Understanding of the debt review process and the importance of making regular payments.
- Excellent communication skills (written and oral)
- Excellent negotiation skills
- High level of attention to detail.
- Problem solving skills - ability to think on your feet.
- ability to speak in xhosa, zulu & sotho (advantageous)
- Number of clients contacted
- Payment ratios
- Unpaid conversion ratios
- How quickly a client makes up their payment

**Experience**:

- debt review: 1 year (required)

**Job Types**: Full-time, Commission, Permanent

**Salary**: R5,000.00 - R8,000.00 per month

**Experience**:

- collections: 1 year (required)

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