Debt Collections Supervisor

4 days ago

Cape Town, South Africa iLaunch Full time

Collaborate with key stakeholders across banking products
Maximise collections and recoveries by managing relationships with external debt collectors and review parties
Regular audits and call listening to ensure TCF guidelines are applied and bank compliance is upheld
Review daily dialer stats for optimised contact, RPC, and PTP outcomes
Investigate and resolve customer queries and complaints while protecting the brand
Assist with documentation for Debt Review matters
Develop and share accurate product, process, and training documentation
Implement and manage ad hoc collection campaign processes
Create, update, and share regular reports for stakeholders
Attend meetings with internal and external stakeholders
Complete internal training and compliance requirements
Accurately record client engagements on banking product platforms
Share information and expertise with stakeholders
Work closely with product owners to consider feedback for system and product enhancements
Minimum 5 years of experience in collections and recoveries
3 years of experience in collections management/supervisor role
3 years of experience with banking or financial services
Experience with Personal Loans
Knowledge of dialer strategies, collection/recovery processes, and methodologies
Experience with Debt Review legislation and legal guidelines.
Sound communication and reporting skills
Previous experience in managing External Debt Collector relationships.
Between 3 - 5 Years

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