Debtors Team Leader

**Job Information**:
Industry
- Finance

Work Experience
- 5 years

Education Level
- Degree/B-Tech

City
- Sea Point, Cape Town

Province
- Western Cape

Country
- South Africa

Postal Code
- 2191

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)
- At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our values:

- Creativity
- Humanity
- Innovation
- Passion

Job Duties:

- Coordinate proactive collection efforts of the debtor's team to maximise collections and client retention.
- Coaches the team in order to ensure quality of delivery meets the appropriate standard.
- Ensure all relevant business communications are communicated to the team as and when required.
- Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.
- Ensure weekly and monthly reporting is completed as required.
- Ensure credit notes are checked and approved/declined in line with company policies.
- Debt collection.
- Follow up and resolve queries.
- Assisting with invoicing and client contracts.
- Managing of the debtor’s book and legal handovers.
- Ensure client invoices and statements are sent timeously by debtors team members.
- Adhoc finance tasks and projects.
- Drive process improvements related to debt recovery processes.
- And any other reasonable task.

**Requirements**:

- A tertiary level Finance related qualification or similar.
- At least 5 years' experience performing the complete debtors function.
- A minimum of 2 years of solid experience leading a Debtors/Accounts Receivable team.
- Proven leadership qualities
- Ability to drive team performance.
- Attention to detail
- Analytical abilities
- Excellent communication skills.

**Benefits**:

- Medical Aid and / or Medical Insurance.
- Gap Cover.
- Retirement Annuity.
- Discounted Internet Connectivity.
- Access to an Employee Wellness Program (ICAS). Providing free 24/7/365 counseling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
- Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
- A hybrid work environment that is linked to company policy (company policies may be adjusted as required to address market and other business demands over time).
- Lastly, a work environment that rivals the very best