Clients Desktop Support Tech

You will handle both remote and onsite support, ensuring efficient operations within defined processes. **Responsibilities**: - Provide hardware and software support for diverse platforms, including servers, networks, and specific software solutions/vendors/brands. - Troubleshoot and resolve technical issues at basic and intermediate levels (L1 and L2). -...

**Key Responsibilities**: **Key Performance Areas**: 1. Technical Support and Troubleshooting - Provide level 1 and level 2 support for end-users, including desktop/laptop/tablet hardware, software and network connectivity: - Answer incoming calls from end-users reporting technical issues and provide real-time assistance. - Diagnose and resolve technical...

Business unit, Department, Reporting Business Unit CPS Department Field Services Reports To **Team Leader**: Workshop / Ops Specialist: Workshop Grade OP1 Core Description Responsible for maintenance repairs and refurbishment of point of sale devices, including desktops, monitors, printers, scanners, etc. Ensure that daily productivity targets are met...

**CORE DESCRIPTION** The individual will serve as a key resource that will provide strategic direction for IT Operations and the individual should have the ability to diagnose and resolve complex hardware and software related issues on desktops, laptops, printers and firewalls. The individual will also be responsible for the oversight of the desktop support...

Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the...

**Skills and Qualifications/Certifications Required**: - Matric plus Diploma/Degree in Information Technology or Computer Science - VMware Certified Professional Desktop Management (VCP-DTM) - Minimum of three years of experience in managing Windows Desktop Operating Systems. - Minimum of three years of experience in VMware vSphere. - Minimum of three years...

Server technicians are information technology (IT) professionals who are responsible for installing, maintaining, and troubleshooting the server systems of an IT organization. These technicians must manage both Unix and Windows-based systems to ensure reliability and stability for the clients. They are required to manage data center hardware by providing...

**Direct Reporting Line**: Head: IT Support **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

**Office 365 Administration**: Proficient in managing Office 365 environments via the admin centers, including OneDrive for Business, SharePoint Online, Microsoft Teams, Outlook, and Office Apps (both web-based and desktop). Responsibilities include user provisioning, license management, policy enforcement, data loss prevention (DLP), and collaboration...

3years - Responsible for driving Level 3 software support in accordance with agreed standards among teams Engaging internal and external teams to identify solutions to service impacting incidents and problems - Engaging and coordinating L1 and L2 support on Incident Resolution Engaging Customers to clarify Incidents and gather feedback - Managing client and...