IT Operations Support Specialist

7 days ago


Midrand, South Africa Mediro ICT Full time

**Office 365 Administration**:
Proficient in managing Office 365 environments via the admin centers, including OneDrive for Business, SharePoint Online, Microsoft Teams, Outlook, and Office Apps (both web-based and desktop). Responsibilities include user provisioning, license management, policy enforcement, data loss prevention (DLP), and collaboration enablement across departments.
**Microsoft Azure**:
Experience with the Azure portal for resource provisioning and management. Familiar with identity and access management (Azure AD), virtual machines, storage accounts, and network configurations. Participated in basic automation and integration of cloud services to support business continuity.
**VoIP Telephony (3CX on Yealink PBX)**:
**Stock Control and IT Asset Management**:
Responsible for purchasing, maintaining, and configuring IT equipment. Track and manage inventory for hardware/software assets, ensuring correct allocation to users. Facilitate the onboarding and offboarding process by enabling or revoking access to company systems and tools.
**ISP Liaison and Network Troubleshooting**:
Act as primary point of contact with Internet Service Providers for fault reporting, troubleshooting, and escalations. Perform basic diagnostics (ping, traceroute, speed tests) and coordinate network issue resolution to minimize downtime.
**End-User IT Support**:
Provide comprehensive technical support to users, addressing hardware, software, and connectivity issues. Deliver prompt and effective troubleshooting, guidance, and training to ensure productivity and customer satisfaction across the organization.
Matric
Diploma / Degree in IT
Supporting Certificates
Between 3 - 5 Years



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