Infra Tech Support Practitioner

2 weeks ago


Midrand, South Africa Liyema Consulting Full time

You will handle both remote and onsite support, ensuring efficient operations within defined processes.

**Responsibilities**:

- Provide hardware and software support for diverse platforms, including servers, networks, and specific software solutions/vendors/brands.
- Troubleshoot and resolve technical issues at basic and intermediate levels (L1 and L2).
- Demonstrate expertise in a wide range of IT infrastructure environments.
- Deliver exceptional customer service, prioritizing effective and timely support.
- Utilize technical knowledge of Windows 10 and Microsoft Office suite.
- Resolve desktop hardware faults and build new laptops, including imaging processes.
- Support mobile devices (iOS and Android) and perform basic printer troubleshooting.

Qualifications:

- Proven experience in technical support and maintenance.
- Strong troubleshooting skills at basic and intermediate levels.
- Comprehensive understanding of IT infrastructure environments.
- Excellent customer service and communication abilities.
- Technical knowledge of Windows 10 and Microsoft Office suite.
- Ability to diagnose and resolve desktop hardware faults.
- Familiarity with laptop imaging processes.
- Experience in mobile device support (iOS and Android).
- Basic printer troubleshooting knowledge.


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