Online Customer Support Represenative
3 days ago
**THE SCHEDULE FOR THIS JOB IS 3PM TO 7PM AND 12AM TO 4AM, MONDAY TO FRIDAY**
About Us
- Nevy’s Language is an online platform that brings together learners and teachers for online English classes. Our students are mostly in North America.
Role
- As an **French**-speaking Customer Support Representative, you will be tasked with supporting our students by resolving their issues.
- If you enjoy working with people, this opportunity is right for you
- This position is fully remote.
Daily Tasks
- Help customers join their classes by providing technical support
- Receive student and teacher issues and provide adequate resolution
Eligibility and Qualifications
- Must be fluent in the **French **language (reading, writing, speaking and **typing**)
- Must be fluent or have strong proficiency in the **English **language as well
- **Minimum two years of experience in a consumer support environment**:
- **Minimum one year of experience in a technical support environment**:
- Preferably with knowledge of ESL learning or teaching
- Must have a working **smart phone** and **computer no more than 2 years old**:
- **Must have internet with a minimum speed of 30 Mbps**:
- The essential qualities we look for are the ability to multi-task, being detail-oriented and having a great attitude.
**THE SCHEDULE FOR THIS JOB IS 3PM TO 7PM AND 12AM TO 4AM, MONDAY TO FRIDAY.**
**Salary**: R11,000.00 per month
COVID-19 considerations:
This job is fully remote.
**Language**:
- English (required)
- French (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
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