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Customer Service Advisor/sales Advisor

2 weeks ago

Johannesburg, South Africa Samsung Customer Care Center Full time

Role Summary:
The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout.

We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on the best course of action for the customer.

Responsibilities include:

- Identify the customer query / issue; gather and populate the relevant information on all related platforms / programs to assist the customer and or neighbouring team members or departments in the best possible response time.
- Perform small troubleshooting exercises by understanding the deal and product blurb / information to assist the customer effectively and avoid a longer resolution time..
- Deliver exceptional Customer Service, resulting in the best course of action for the customer; obtained within the best possible resolution time.
- Identify query and product-related trends and escalate / raise them to the relevant departments.
- Adequate use of time management relating to all job-specific requirements.
- Reliability and willingness to assist according to the business needs.
- Go the extra mile to engage customers and ensure their satisfaction

Requirements:

- Matric
- Minimum of 2 years of customer service experience.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
- Service orientation at the highest level.
- Excellent use of grammar with exceptional verbal and written communication skills.
- Excellent computer literacy with the ability to quickly learn new software.
- Excellent listening skills and ability to understand the customer.
- Creative problem analysis and problem-solving techniques, with a high tolerance to stress and a fast-paced working environment.
- A keen eye for attention to detail and accuracy throughout all working platforms.
- Highly adaptable, shows initiative, customer-focused, driven, outgoing and a team player.
- A hardworking, fast-paced; all-round performer.
- Must be ambitious, energetic and be prepared to work retail hours which include Weekends.
- Target Driven.
- Strong verbal communications skill and must be well-spoken in English.
- Computer Literate.
- Attention to detail and the ability to execute highest retail standards.
- Strong Administrative and Sales Skills.
- Must be able to work well under pressure.

**Salary**: R6,000.00 - R12,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Fluent in English (required)