Customer Support Operations Agent

4 weeks ago

Johannesburg, South Africa Bolt Full time

About Us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission About The Role You’ll play a key role in delivering exceptional service both online and in-person, across our ride-hailing businesses. This position is based in our office in Johannesburg, South Africa. Main tasks and responsibilities Supporting Bolt’s customers and partners — online and in person — to help them get the most out of our services. Resolving issues quickly and kindly, using Bolt’s best practices and your own sound judgment. Communicating clearly and professionally across multiple channels — chat, email, voice, or face-to-face. Helping improve how we work by sharing feedback and ideas with your team and cross-market peers. Playing an active role in shaping a world-class customer experience across Ride, Food, Rentals and more. About you You're confident handling both online and in-person support interactions. You’re an excellent communicator, fluent in English (bonus if you speak other South African languages). You’re detail-oriented, calm under pressure, and good at solving problems on the fly. You can follow structured processes while still delivering a human experience. Experience is great, but we also look for drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying Why you’ll love it here Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. #J-18808-Ljbffr

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