Support Agent

1 week ago

Johannesburg, South Africa Sage Full time

**Job Description**:
Your Mission:
As a Customer Services Agent, you'll deliver world-class support to Sage customers, helping them define, diagnose, and resolve issues efficiently. You'll provide tailored solutions that minimize disruption while empowering our customers to get the most out of their software. Along the way, you'll collaborate with advisors, partners, and alliances to tackle complex technical challenges and drive continuous improvement.

Key Responsibilities

What You’ll Do:
Be the Expert: Solve complex escalations with confidence, supporting both customers and internal teams with your deep product knowledge.
Communicate Effectively: Keep customer support teams informed with timely updates on software releases, bug fixes, and product enhancements.
Diagnose Like a Pro: Pinpoint the root causes of system issues using analysis and testing techniques, providing innovative solutions for even the toughest challenges.
Stay Ahead of the Curve: Monitor trending issues to proactively educate customers and address potential concerns before they escalate.
Champion Digital Transformation: Streamline processes, improve efficiency, and enhance customer experiences across online platforms.
Collaborate & Innovate: Work closely with stakeholders to ensure customer satisfaction while contributing to product enhancements and knowledge sharing.
Empower Self-Sufficiency: Enable customers to resolve complex queries independently by simplifying solutions and sharing best practices.
Adapt & Thrive: Flexibly support additional products and adapt to changing business demands with a positive attitude.
What You Bring to the Table:
Skills & Expertise:
Certified in Sage 50c Accounting.
Proficient in troubleshooting, problem-solving, and simplifying complex processes.
Excellent written and verbal communication skills.
Skilled at managing workloads, prioritizing tasks, and working independently.
Adept at handling difficult conversations while maintaining a positive customer experience.

**Experience**:
Solid understanding of support platforms and customer experience best practices.
1-2 years of call center or customer support experience.
Education & Certification:
Matric (mandatory).
BCom Degree or equivalent NQF6 qualification (preferred).
Relevant certifications, such as a Payroll Certificate, are a plus.
Why You’ll Love Working with Us:
Grow your knowledge of Sage products and customer engagement strategies.
Work on exciting projects that drive digital transformation and elevate the customer experience.
Join a collaborative and dynamic team passionate about solving problems and delivering value.

Function

Customer Operations

Country

South Africa

Office Location

Johannesburg

Work Place type

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

  • Support Agent

    3 days ago

    Johannesburg, Gauteng, South Africa Ferva Business Partners Full time R120 000 - R180 000 per year

    Role OverviewThe Support Agent is responsible for executing daily tasks assigned by the Support Department Manager within the customer service space, including General Reception, Incoming Communication, and Outgoing Communication. The role involves providing outstanding service and assistance to customers through effective communication and efficient...

  • Application Support Agent

    2 weeks ago

    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Helpdesk Agent for Business Applications provides “first-line” On Key Application support to divisional, supplier and TFS on-site system users in a timely manner delivering a quality support experience. The Agent is responsible for addressing and resolving “calls for assistance” logged by such...

  • Technical Support Agent

    1 week ago

    Johannesburg, South Africa Afrizan Full time

    Our client in the Telecommunications industry is looking a standby agent to join their team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - A well-organized team player with the ability to perform various tasks, act individually, and think creatively **You need to have**: - Completed...

  • Support Agent

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R150 000 - R250 000 per year

    Job purpose: As a Support Agent, you'll be the first point of contact for our clients and vendors. You'll provide 24/7 customer support to our clients by taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.. This role requires a friendly...

  • Customer Support Agent

    2 days ago

    Johannesburg, South Africa Africa Trailers Full time

    We are your premier provider of innovative mobile trailers, refrigerators, kitchens, and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team. Job purpose: - Resolve customer enquiries, concerns, and issues in a...

  • Senior Customer Support Agent

    1 week ago

    Johannesburg, South Africa Rentoza Full time

    Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers. **The Role**: We are looking for a Senior Customer Support Agent to join our dynamic team and help deliver a world class digital...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further! A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a **Customer Service Agent** to join their team in **Johannesburg**. You will form part of their high...

  • Technical Customer Support Agent

    2 weeks ago

    Johannesburg, South Africa Genesis Digital LLC Full time

    Genesis Digital, a fully remote SaaS company, wants empathetic, tech-savvy agents to provide technical support for our Customer Support department. Please note that **this role is for shift 1**, with a start time of 6:00 - 8:00 AM Pacific, M-F with the rotation of working one or two weekends out of the month. **For Romanian and South African applicants,...

  • Customer Support Agent

    3 weeks ago

    Johannesburg, South Africa Verifone Full time

    Verifone Africa prides itself in offering its customers a quality, comprehensive service solution. We believe in collaboratively working with our customers to determine the services that will suit their requirements best and tailoring these to add value to their business. The Customer Support Agent will support clients on an escalated level and interacts...

  • Customer Support Agent

    5 days ago

    Johannesburg, Gauteng, South Africa Verifone Full time R104 000 - R208 000 per year

    Why VerifoneVerifone Africa prides itself in offering its customers a quality, comprehensive service solution. We believe in collaboratively working with our customers to determine the services that will suit their requirements best and tailoring these to add value to their business.The Customer Support Agent will support clients on an escalated level and...