Resource Manager, Operations

2 days ago

Johannesburg, South Africa Jellyfish Group Ltd Full time

The Resource Manager will be part of the Global Operations team and be primarily responsible for staffing resources on projects and providing accurate utilization and capacity analysis and insights. This role partners and collaborates with the delivery team, project managers, and sales team to manage and assign resource requirements across global projects. The Resource Manager understands employee skill sets, background, development needs and career goals and uses this information to help effectively balance supply and demand.

**Responsibilities**:

- Maintains and manages a variety organizational relationships while having a strong understanding of the business area they support.
- Manages staffing logistics for global projects, ensuring staffing requests are fulfilled in an efficient and effective manner.
- Collaborating with Project Management to understand resource requirements to meet the needs of the Project Responsible for maintaining accurate capacity and utilization data in workforce management tools.
- Manages assignments and extensions of resources based on capacity and demand.
- Reviews capacity across organization on an ongoing basis, proactively working to rebalance team members who are above/below utilization targets.
- Drives staffing and upskilling recommendations and escalates findings to leadership during operational and forecast reviews.

**Requirements**:
**Experience**:

- Business Operations experience - you understand and have experience with what happens behind the scenes to keep the business running.
- Relationship management experience - you have a strong track record of being able to build relationships with internal business partners.
- Prior agency experience Skills (we look for potential, not always the complete package)
- Emotionally intelligent - you know how to listen, observe, and dig beneath the surface when talking with people.
- Enthusiastic - you are the face of Resource Management, as such you are always professional, courteous and energetic.
- Analytical - you can collect, visualise and analyse data. You use this data to identify solutions to resourcing challenges.
- Sound judgement - you absorb information and requirements, and you make smart and insightful decisions autonomously.
- Strong communicator - you know how to tailor your communications. You are tactful, confident and clear when communicating.
- Impeccable writing skills - you write very well, your work doesn’t need to be checked.
- Attention to detail - you ensure your work is accurate at all times.
- Organised, efficient, and resilient - you can oversee multiple activities, initiatives, and deadlines. You are able to manage priorities and expectations when things get busy.
- Resourceful - you rely on your wits and connections to find solutions to challenges. Advantageous: Multi-lingual (French or Spanish a plus) Experience using Salesforce An understanding of the Jellyfish capabilities and capability workflow
**Advantageous**:

- Multi-lingual (French or Spanish a plus)
- Experience using Salesforce
- An understanding of the Jellyfish capabilities and capability workflow

**Benefits**:

- Pension Plans
- Life Assurance
- Leave Package
- Work From Home
- Training & Development
- Employee Assistance Programme - Counseling

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