Operation Lead, Za Operations

Overview Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead / Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role which will give you experience in using the tools and systems that make our operations successful. Responsibilities Measure and monitor workflows, track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support the Shift / Area Manager with projects to improve processes, cultivate a safe working environment and increase workforce engagement Work with other departments to find solutions to address common issues or support needs in areas of key performance Use data analysis to identify ways to optimise safety, quality and productivity A day in the life As an Operations Lead / Supervisor youll be based in one of our operational sites. Youll support your Shift / Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes and the priority plan for the day. Youll escalate any issues you spot to your manager but sometimes youll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times youll support your Shift / Area Manager in planning shifts to make sure you have enough team members working during peak times. Qualifications 1 years of customer-facing environment warehousing logistics or manufacturing experience Experience with Microsoft Office products and applications Experience with Excel Bachelors degree in Business, Supply Chain, Engineering or related field Experience in transportation or logistics or related field Familiarity with capacity planning concepts Experience with business intelligence tools, strong analytical and data interpretation skills Background in peak season operations Experience with process improvement methodologies Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner. Key Skills Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design And Estimation, Architecture Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr