Operation Support Resource

5 days ago


Johannesburg, Gauteng, South Africa PayTech Nexus Full time R600 000 - R1 200 000 per year


JOB TITLE: Operation Support Resource

TERM: 12 Months

LOCATION: Johannesburg

RELEVANT EXPERIENCE: 7+ years experience

MANDATORY REQUIREMENTS*: Understanding of fraud prevention tools; Knowledge of payment systems

PURPOSE OF JOB

To provide backend or customer-facing operation support within a financial institution

TASKS

Core Responsibilities and Accountabilities

  1. Assessment and reviewing of reconciliation and settlement processes.
  2. Design - New process of reconciliation including reconciliation repository and traceable audit
  3. Development - Implementation and execution of reconciliation process and product.
  4. Reconciliation Go-Live
  5. Daily run of reconciliation process for the Bank
  6. Reviewing these processes periodically (e.g., every quarter)
  7. Updating process and training material:

a) Training of new Client reconciliation team members

b) Preparing and delivering handover and documentation to the Client team(s)

Knowledge and Experience

  • Knowledge of payment systems
  • Familiarity with operations management systems
  • Understanding of fraud prevention tools.
  • Strong analytical skills for dispute resolution
  • Customer service experience
  • Attention to details for compliance and data accuracy


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