Customer Support/ Liaison Officer
6 days ago
2years
- Comprehensive understanding of service/ products that the company delivers
- Comprehensive understanding of the supply and demand chain
- Basic understanding of tender and proposal processes
- Basic understanding of legal implications and requirements regarding service level agreements and service contracts
- Comprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processes
- Basic understanding of documentary requirements during submission of proposals and tenders
- Ability to communicate, both verbally and written, clearly and accurately in English
- Ability to call on client/ customers, build sound relationships and resolve customer queries and complaints efficiently and effectively
- Ability to successfully market all existing and new services to existing, new and potential clients/ customers
- Ability to design (where applicable), implement and maintain stock and stock control systems
- Proficient computer literacy on MS Word, MS Excel, MS Outlook, MS Power point, design software and company related software systems
- Excellent interpersonal, communication and selling skills
**Qualifications and Experience**:
- Grade 12/ Matric
- Marketing diploma/ business administration diploma in NQF level #5
- 2 years' experience in a customer/service
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