Noc Back-office Administrator

1 week ago

Bryanston, South Africa Teliolabs Communication Full time

**NOC Back-office Administrator**:

- ** Responsibilities**:

- Research and implementing improvements to operational procedures, policies, and network management tools/systems.
- Analyse fault resolution process and develop scripts and reports.
- Optimize, develop, and create permanent and ad hoc reports.
- Provide support for NOC Teams in resolving complex faults and providing lasting solutions.
- Ensure optimal performance of all monitoring and performance management tools while meeting aggressive deadlines and regularly communicating status of troubleshooting, administrative and project efforts.
- Plan for training on NOC systems whenever required and ensure all NOC staff are fully trained on all NOC systems as well as Support NOC supervisors whenever required.
- ** Core competencies, knowledge, and experience**
- Strong interpersonal skills with excellent verbal and written communication, able to manage internal and external team coordination.
- Numerical reasoning with analytical thinking and strategic insight, proficient in problem solving, able to navigate through difficult business challenges. Preferably project accounting or purchasing management experience.
- Strong report writing skills with advanced understanding of MS Office (Word, Excel and PowerPoint) essential.
- ** Must have technical / professional qualifications**
- Minimum 2-3 years of experience in a NOC environment.
- Skills in presentation and technical reporting.
- Ability to guide others in analyzing complex network related problems.
- Must have strong quantitative, analytical, and critical thinking skills.
- Assertive, self-starter, proactive, innovative, attention to detail.
- Ability to communicate technical information to nontechnical people.
- Ability to work with functional groups and different level of employees to achieve business results effectively and professionally.
- Service delivery & support process training.

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