Oem Aftersales Dealer Support Manager Bryanston

6 days ago

Bryanston, South Africa Unique Personnel Full time

**Job Number**
- 70642

**Job Type**
- Permanent

**Job Title**
- (D8968) OEM Aftersales Dealer Support Manager Bryanston

**Computer Skills**
- Microsoft Office Suite

**Industry**
- Automotive

**City**
- Bryanston

**Province**
- Gauteng
- OEM situated in Bryanston urgently requires an OEM Aftersales Dealer Support Manager who will work closely with the Aftersales team**PRIMARY PURPOSE OF THE JOB**
- To be successful in this role, The DSM will provide daily support for customers and dealers with emphasis on achieving customer loyalty and dealer satisfaction; provide feedback to the National Aftersales Manager about the marketplace regarding owner expectations, dealership performance, and franchise compliance; and other After Sales projects as required**RESPONSIBILITIES**
- Provide feedback to the After Sales Manager about the marketplace regarding owner expectations, dealership performance, franchise compliance, and other After Sales projects as required.
- The DSM will also be responsible for the implementation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer.
- Responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development, and implementation of parts retail, wholesale, and marketing strategy (parts and service).
- Work with the Aftersales Manager to achieve the region’s qualitative and quantitative goals (Key Performance Indicators).
- Dealer assistance and provide technical assistance and support for incoming concerns and issues related to vehicles.
- Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
- Customer interaction & assistance from time to time
- Dealership personnel/training management
- Warranty policy & procedures management
- Dealer Parts sales & Policy and procedure management
- Operating standards compliance
- Dealer aftersales department management
- Dealer Warranty & Warranty Audit management
- Dealer certification & Evaluation process management**Inherent Requirements**
- Technical Qualification
- 2-3 years’ experience as a technical DSM on OEM level will be advantageous.
- 5 years’ experience as a working foreman or workshop manager
- minimum requirement
- Demonstrate strong written and oral communication skills.
- MS Office proficiency (strong MS Excel skills required).
- Thorough product knowledge with the ability to give on-the-job instructions in Dealer Management Systems.
- High amount of traveling will be required.
- Thorough understanding of dealership After Sales functions

**What Qualification**
- OEM Aftersales Dealer Support Manager - 2-3 years’ experience as a technical DSM on OEM level will b

**Minimum Qualification**
- Certificate

**Status**
- Pending / Unavailable

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