Customer Experience Specialist

3 days ago

Bryanston, South Africa Dante Personnel Full time

Gauteng, Bryanston
- Rneg

Our client in the Automotive Industry is seeking a Customer Experience Specialist to be based in Bryanton

**Minimum requirements**:

- Bachelors Degree
- 2 to 5 Years' Experience in Marketing or Brand Coordination
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities.
- Presentation skills and MS Office suite skillset.
- Be able to work under deadlines.
- Better to have Moderator experience and no stage fright.

**Responsibilities**:

- Development and management of a customer loyalty programme for Chery and create lifetime value through the programme.
- Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals).
- Planning and execution of Chery customer events. Support with project and event executions for the Brand.
- The organisation completion of both online and offline customer activities
- Set up a scoring system for customers to recommend potential customers to purchase cars
- Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programmes and customer events.
- Completion of dealer instruction manuals.
- Recruitment of new customers and brand ambassadors to the Chery brand
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in collaboration with customer care department.
- Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis)
- Dealer customer operation support (activity guidebook, execution guide)
- Develop long-term customer operation strategy output and adjustment, coordinate with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.

**Consultant**:
**Elizabeth Dhevar**
**- Dante Personnel**
**Johannesburg**
***

***
- For more information please contact:

- Elizabeth Dhevar

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