Second Level Technical Support Agent

22 hours ago


Bryanston, South Africa The Daly Morgan Group Full time

**Job Title: Second Level Technical Support Agent - Healthcare**

**Job Type**: Full-Time

**Salary**: Market Related
- Excellent English communications skills
- Good vocabulary
- Friendly personality
- Someone that can be clear over the phone, patient, and loves to troubleshoot technical issues.

**Job Description & Responsibilities**:

- Work with a variety of different clients providing service that is friendly, fast and efficient through phone, internet or on site.
- Work with a ticketing system to document, prioritize and resolve support requests.
- Work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail.
- Work alongside an elite group of technicians and administrators all focused on supporting our customers by meeting their technological needs.
- Ensure a high level of end-user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets.
- Provide strong technical resources and senior escalation points for numerous technologies.
- Manage current IT Infrastructure
- Other responsibilities as assigned.

**Required Qualifications**:

- At least 5 years of technical support/help desk experience
- Resourceful, can work independently with mínimal supervision
- Strong organizational, analytical, and time-management skills
- Experience in Azure and Office 365 Products including Teams and SharePoint
- Experience in Powershell, Firewalls, Server environment, RDP and networking
- Expertise with implementing, configuring, and testing solutions
- B.S. in computer science or higher
- Thorough knowledge of Windows Server and Workstations environment
- Thorough knowledge of Microsoft Office products
- Good understanding of networking concepts, remote desktop, anti-malware, firewalls, ISP routers, and VPN
- Experience with remote control tools and systems
- Healthcare Background

**About Us**:
The Daly Morgan Group was established in 1994 and is at the forefront of supplying computer-based software solutions and allied administrative services to all medical service providers.

We employ talented, motivated, and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.

If you are seeking an opportunity to join a winning team, work with the latest technologies, and develop your career, then the Daly Morgan Group is the place for you.

Ability to commute/relocate:

- Bryanston, Gauteng: Reliably commute or planning to relocate before starting work (required)


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