Returns Inbound Manager

1 week ago

Johannesburg, South Africa MH Solutions Full time

Permanent
- CT001794
- Logistics- Gauteng, Johannesburg
- (Market related)**Returns Inbound Manager - Johannesburg**

**Your responsibilities will include**:

- Lead the Return functions within the Johannesburg or Cape Town returns department
- Inbound operations will include Unloading, receiving, evaluating, filing and shipping of customer returns
- Ensuring that customer returns are processed in time and in full daily
- Introduce and maintain daily productivity metrics to ensure that staff structures are running efficiently
- Management of the Return teams
- Manage and ensure that returns department is well organised and controlled to sufficiently support production and the goals of the business
- Manage stock movement between good stock, bad stock and recovery DC’s
- Intradepartmental inventory management to ensure that stock accuracy is at the highest level
- Implement improvement processes and maintain policies and procedures and systems to minimise costs and maximize working capital
- Daily, weekly & monthly commercial reporting management
- Ensuring all work areas are clean and tidy and safe for staff to work in (housekeeping)
- Maintain 5S principals withing the working environment
- Manage and implement the Returns Policy and ensure that it is strictly adhered to, from the time the returned stock arrives back at the warehouse.
- Escalation point for Customer Return queries from various functions within the business
- Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed, and resolved
- Liaise with internal and external stakeholders
- Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers
- Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
- Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
- Drive continuous improvement measures within your department
- Collaborate with project and operations managers
- Work on ad hoc projects and events.

**Attributes required**:

- **Have a detailed understanding of inventory control / warehouse management systems (including reverse logistics)**:

- Strong analytical and problem-solving skills
- Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
- Possess excellent personal organisation and business administration skills in accordance with modern best practice methods.
- Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
- Possess the willingness to learn, improve and adapt.
- Good team player, hard worker, willing to be flexible with a positive attitude
- Must be able to work as part of a multi-cultural team
- Must be willing to work overtime as and when required. This overtime will be unpaid due to the level of the position

**Qualifications**:

- **Tertiary qualification / Diploma preferred in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce Preferred**:

- **Matric**:

- 3 - 5 years field experience in operations
- Experience in the management of stock
- **Strong People management**:

- **Minimum 3 years’ experience in management role in operations**

If you are a match for this position,
- For more information please contact:

- Wilene

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